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Brendan Tompkins [MVP]

Blog First. Ask Questions Later.

The Internet is Putting Companies out of Business, thank God.

Yep. Get online or get got.  And I for one am so thankful for this.  Why? Because it’s better not to have to go to into a bank, or camera store, or even bookstore, to do the mundane business of every day life.  Wait, did I say it’s better not to go into a bookstore? Yes. Most of the time it is. Don’t get mad at me for saying this, let me explain.

Yes, it’s better to get your books from Amazon, rather than schlep down to B&N, hope they have the book, stand in line, waste gas, etc.  But does this mean I hate bookstores?  No!  I love them.   But, only if they do more for me than simply let me buy a book.  Does this mean it’s good that the mom & pop bookstores are going to suffer?  Well, maybe if we end up with more bookstores that are fun places to be.  Think Kramerbooks, in DC.  Is Kramerbooks threatened by the Internet? I doubt it. Just look at their web site.  If they’re worried about the Internet, they’re not trying too hard to “join em.”

But that only happens in a big city, like DC, right?  Well, not always. In my little city of Norfolk, there’s an example of a company in an industry that’s suffering the most, that’s actually doing quite well.

Relative Theory Records, really deserves any Google Juice I can throw their way.  They’re such a great example of something done right. Great web site. Great place to go. Great community. A model for how business, especially those being threatened by the big bad Internet, can thrive.  It’s all about the community, and they’ve seemed to tap into it.

Someday, the brick and mortar Barnes & Nobles, Blockbusters and Tower Records of the world will die or at least change, giving way to online commerce. In fact, Blockbuster seems to me to be throwing hail mary’s these days, in an effort to squeeze every dollar out of their dying brick and mortar business model, with their no-late fee policy. They see the writing on the wall.  Now, of course these big business will find new ways to get us into their stores, and everyone’s going to work harder, making the real-world experience better, otherwise, we’ll just do it from our living rooms.  Sounds good to me. Everyone wins!

-Brendan



Comments

Ayende Rahien said:

There is a big advantage of nearly all bookstores that I'm familiar with that is very hard to do on the network.
Discoverability. I read quite a lot, and the way I find out if there is a new book from a favoraite author, or a new book in a section I like is by going to the store and browsing the shelves.

Amazon comes close with its "we thought you would like" emails and recommendations, but it still isn't close. And I tend to buy inside a circle in Amazon, and buy more loosely on stores.
# February 24, 2005 9:10 AM

Brendan Tompkins said:

Ayende,

Yes, This is just a technical issue right? I mean, paging through a bunch of books is much much much harder than searching right? This will get better. Unless you just like the feel of paper, I'd imagine that most will use the network to find their next read.
# February 24, 2005 9:14 AM

Darrell said:

What Blockbuster does is if you keep a DVD out for too long (not sure exactly what "too long" is), they have a "restocking" fee. :)
# February 24, 2005 10:23 AM

Tim Marman said:

I disagree - the B&M presence is a perfect supplement to a good internet store. It's obviously very convenient if you need it today, and it also provides a pretty big competitive advantage, especially if they offer tight integration between the two experiences down the road.

A good example of this is Barnes & Noble. I live in NYC... if I order a book on bn.com before noon, they will deliver it FOR FREE with SAME DAY service.

Think about this. I can order a book in the morning and it will be waiting for me when I get home.

By contrast, the best Amazon can do is next-day service and you're paying a hell of a lot more than free for that. (For example, I went to look at one of the new hardcover bestsellers. The book is $16.77 and the shipping is $16.48).
# February 24, 2005 1:18 PM

Tim Marman said:

I used the book example, but this is a big advantage for Blockbuster too... It's a big differentiator for their mail-based rental service.
# February 24, 2005 1:21 PM

Brendan Tompkins said:

Tim, Yep.. That's because they're adding something to the expeience, and your life is getting better because of it.
# February 24, 2005 1:28 PM

Thomas Williams said:

G'day guys, I can say I'm slightly envious because it seems that in Australia having a "web front" for a bookshop means putting the contact details on a web page. I am prepared to say that no book store in Melbourne has inventory online, not even Borders...I do a lot of my shopping at Amazon US too, if the shipping is not too restrictive.

I fairness there's other local industries like entertainment and of course IT parts that an online experience is as good as or better than shopping in person. In response to your post, Brendan, I agree that unless the others "catch up" with well organised web stores, they'll go under.
# February 24, 2005 5:39 PM

TrackBack said:

Get online or get got
# February 24, 2005 6:02 PM

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About Brendan Tompkins

Brendan has been programming with .NET since the first public beta and is owner and operator of Port Technology Services, a consultancy company providing .NET application development services to the Maritime industry. In July, 2007, he was awarded the Microsoft MVP award for ASP.NET. He's also a proud co-founder of failed .COM startup Intrinsigo, and has had a hand in the failure of numerous other businesses. He currently runs CodeBetter.Com and Devlicio.us, and lives in Norfolk, Virgina with his wife Tiara and son Ian.

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