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Darrell Norton's Blog [MVP] » The rising importance of SLAs
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The rising importance of SLAs

As Jim Meeker is finding out, Service Level Agreements are increasingly important in an age of web services and service-oriented architectures.

Here is an excellent summary of Service Level Agreements.  It includes an overview, checklist, case study, buzzword definitions, Q&A with an IT executive, applicable metrics, and more.  Well worth the 10 minutes (or less) it will take you to read it.

Posted Fri, Jan 16 2004 9:33 AM by Darrell Norton

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Comments

Amaresh wrote re: The rising importance of SLAs
on Fri, Jan 16 2004 8:28 AM
Looks good.
Jim Meeker wrote re: The rising importance of SLAs
on Fri, Jan 16 2004 9:22 AM
Good resource Darrell, Thanks.
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