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Eric Wise

Business & .NET

I miss my roadrunner (AKA Adventures in Broadband)

So I'm all relocated and moved into the new apartment in Ohio.  The only thing I'm really missing about new york is some friends and my roadrunner internet connection.

The cable internet provider in my town, who will remain un-named for now, (if their customer service doesn't come through I will name names!) is supposedly looking into a speed issue I'm having with their cable modem service.

Basically I'm getting 115kbs upload speed.  That's pretty good, about what I'd expect.  However I seem to only be getting 30kbs download.  This is piss-poor, and frustrating to boot... whoever heard of a broadband connection where the upload is 4x as fast as the download with the download speed being ~10x faster than dial up.  I should be getting at least 100-300 down (tech says 768 is the cap, I'm shooting for bare minimum here).  So we'll see what they can find out for me.

Second, I was having a wierd problem with my MN-700 router.  It goes like this:

  1. I load a webpage for the first time
  2. DNS Error / Page not found
  3. Hit refresh
  4. Page loads fine.
  5. Disconnect Router
  6. Connect PC directly to cable modem
  7. Everything is fine

So I knew it was something with the router.  I spent 3 hours on the phone with Microsoft and my ISP trying to figure out why this behavior was.  They even broke me out of India and to a US based high level tech guy.  I talked to broadband hardware and Windows XP tech support.  We cleared the cache, flushed the dns, reset the base station, on and on we went.

Finally I got sick of being on the phone and decided to take some solo time to work on it.  In a spark of intuition (or desparation), I snagged the dns numbers from the router and changed the TCP/IP DNS settings from automatic to manual and plugged the dns numbers in.  It worked!

Wonder if I should be nice and call Microsoft back and give them the solution to my ticket?  =p



Comments

Nec said:

Oh wow!!!  You and I must have just moved into the same area!  (I read the latest post that 'names names' and it's the same craptastic provider(s) that I'm forced to use.  

Want to get really frustrated?  Time Warner is available within (what I'm thinking is) our Zip Code, just not in the complex (we both may or may not live in).  

Looking forward to hearing your resolution (if there *is* any!)

Best of luck dude!
# June 29, 2006 9:54 AM

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