Hey all.  If you're still dealing with My e-Suite, check your e-mails.  You're going to really enjoy the latest batch of *Service* offerings coming your way--namely, the new service tech fees for on-site visits, installation of equipment (wireless cards, etc.) and additional monthly fees for the use of their equipment.

May 2007 just can't get here fast enough.  I will NEVER recommend Shady Lake Apartments to people until they do something about opening up the complex to alternatives for ISP's (and I mean more than just dial-up).  And, so help me, I will never have a good word to say about My e-Suite.

For a while, it seemed like they were really trying to rectify their issues, then the Blame Game started-it's the cable providers fault; we use their lines: cable service-it's not our fault, they only use our lockboxes; back and forth.  Ultimately, I'm back where I started-with intermittent (if any) service, no resolution in sight and now, the threat of on-site service fees if the issue is deemed to be on 'the customer's end'.  

I only hope that one day I will have the opportunity to repay in kind, the level of service that My e-Suite has given their customers.  I'd love to repay them over and over again.  In spades.

Is there still a problem at the hamptons?  I hope not since I have a loud mouth.  Any word on the issues??

Thanks guys , iam so fortunate to come across these reviews since i was planning to get myesuite coz its cheaper. good god i will spread this good word around Cheers - eyeopener

i would like to post one good thing about y esuite i will post the bad first i live in the hamptons i have myesuite for the first 3mos i have had connection issues they gave me a free service call and the tech they sent out did a great job it has been 1 week of very very knock on wood good service i hope they keep up on the path that they seem to be working on so far so good greg! dont let us down keep

Really? They did something right? Because I've had packet loss problems on the gateway I connect to for the last 3 weeks. Their answer was to come into my apartment and reset MY router back to factory defaults even though they themselves say it's a problem with their equipment. I allowed them into the apartment to check the lines. Not to reformat my machines and devices. It was not their device and they should not have tried to turn on any of my computers (they did). These people aren't worth it at this point.

Been a month since this thread was really active, but I wanted to add another fun complaint about myESuite.

My complex here in Dallas has them for wireless, and I started with them back in April to try and use it to get my Xbox 360 up and online.  The technician, Brett, came by with a wireless bridge he insisted was worth $500 if I were to buy it myself (I found it for about $100, it's a cheap Chinese knock-off)...anyway, long story short, he of course wasn't able to get it online and working.  The 360 said it couldn't find the DNS server.  Brett said he had never heard of DNS before and must be some "crazy thing Microsoft came up with"...I work for a Sun Microsystems reseller.  I know what DNS means, as does everone else in my office.

Anyway, after a while, they said they needed to install an upgrade into the service there that would help me get online, as well as fixing other problems they had in the complex.  This was in early June they said this.

Guess what?  They installed it LAST WEEK.  That's right, kids, it took them 7 MONTHS to install an upgrade they promised in June of last year!!!  

So I finally get back in touch with Brett to come by and re-program the bridge, set an appt with him, and guess what?  He never shows up.  Total no-show.  He'd always been about 20 minutes late, but now he never showed at all. He also didn't return my calls for 2 days.  Actually, he never returned my call.  I called from a different #, though, and surprise - he picks up.  

If anyone finds this, as I did, by Google Search, into this company, RUN FAR AWAY.  These people are incompetent.

Now...he's supposed to come by tonight and do the re-programming of the bridge.  If all goes well, I'll add another comment or change this one to speak positively of them.  It's the same promise Eric made, but you may notice he never changed his.  Because despite all the big "customer first" talk, they never actually do anything.

Forgive me, it was MTU he hadn't heard of, not DNS.  Same story, though.

So... an update.

Brett, the tech, comes by...actually, wait.  Let me clarify.  About 30 minutes after our appointment, he still hasn't shown up so I call with a giant "WTF", and he says that he came by and knocked on the door and no one answered.  Bull.  I've been here the entire time I tell him.  He also says he called, and no one answered.  Bull again.

Anyway, I figure out that he came and knocked on the wrong apartment.  I've changed this with them, like, 6 times in the time I've done business with them to make sure they had the right apt #, and they keep mucking it up.  He's been here before several times, God knows why he didn't knock on the right door.  But our phone was fine - plugged in, up and running.  He just never called it.

So he turns around and gets here and fusses with his laptop and the bridge for a few minutes, and viola! - I'm online!.....finally!!!!!

...but wait.  There's more.

About 20 minutes after he leaves, I'm on my 360 online and the damn thing just freezes up completely.  After restarting, I realize that I just got knocked offline completely and now, when trying to connect, it can't find the DNS server.  WTF.  How do you just lose the DNS server?  It's the same as it ever was.  Then it goes back online again for a little while before once more kicking me off - this time it can't find the IP address, and I haven't been able to get back online with it since.

I call Brett again.  I tell him that, either this POS bridge (http://www.idockusa.com/store/index.php?main_page=product_info&products_id=4)

is dropping it's connection with the network or the server itself is just dropping its connection altogether.  Or it's simply too slow to register one.  I don't know.

But I give up.  I'm just going to enjoy offline gaming.  I called my leasing office to check and make sure I can still get normal DSL and the answer was, thank-God-almighty, yes.  I then proceeded to explain my extreme displeasure with the hacks at myESuite.  Apparently, one of the managers at the complex has been having her own problems with them.  

If there's any justice in this world, my complex will be cancelling their contract with these idiots.  I don't know how they keep actually getting contracts with complexes - looking far and wide, I haven't found a single good review or comment about them...just extremely bad.

I'm getting them to come by and pick up their bridge and leave me the hell alone.  I swear to God, I wouldn't let them plug my phone in at this point, much less manage a network in my apt.

Thanks, Eric, for providing me the opportunity to rant on your premises ;)

So I'm up and running now after all, it would seem.  

I too have problems with the services provided by Mysuite at my apartment. I have problem getting a log on to the internetr since day1. After 6 months of mucking around with the techs, they finally told me that my userid and password has been changed 3 months ago by their tech dept. They didn't even deem fit to tell me that it has been changed! The service provided is so poor that the techinician who was supposed to turn up at the appointed day to 'fix' my problems actually stood me up! Because I live alone, I took a day off from work for that appointment. So it was a real waste of my time! It took them 2 days after that to call and offer an apology and re-schedule another day to "fix" my problems. So I ended up taking another day off work. I wonder who is the one providing the service and who is the one making life better for who???!! Even then, the connection worked for 2 days and after that, I couldn't even long on to the myesuite sign in page again.

I have had enough frustration with the service that I now now longer try to get online at home anymore. Myesuite has a monopoly on the service provided at the apartment and I wasn't able to get any other service provider. So I just get all my internet and emails done at the office before I head  home.

Why should we pay for somethinig that we are not even getting? Maybe we can get a class action suit against myesuite for compensation of lost opportunities and emotional distress etc from the poor service and the monopoly?

I currently have my e-suite also and it sucks!!! i hate it, i am also locked into this horrible monopoly at my apartment complex. I have called about 5 times this past week to complain..i just keep getting kicked off continuosly, every 5 minutes. Everytime i call M Esuite, they say someone "higher up" has to call me. And they never do, its ridiculous.!!! i am going to email Peter Kusner right now because i cant stand it any more

Where do u guys live? I live in Foxmoor apartments in parma Heights and this is a stupid ass monolopy. Its not fair. I cant even take an online class because POS My Esuite keeps dropping offline!! Email me at sb4878@yahoo.com

I also live at The Hamptons in Beachwood and this place has been a nightmare for me since i moved to Cleveland. For anyone, that means you  Peter, who thinks DSL is available throughout the complex is lying. It's only available to a small portion near the one side of the property. They are closer to the teleco switch so they can get DSL. I was told when signing my lease that DSL was available throughout which was the start of many lies that mgmt company disses out. Myesuite is absolutlety terrible. The worse service I have ever used. Along with CablleNet, those two business should be invesitgated. I also lived through the hell of last summer with their many problems, etc. Only to be told most times there was no isses or the problem would be fixed soon. I finally gave up in September when my compnay required me to travel through most of the fall. Well, I called in Janurary and asked a ton of questions because I needed an ISP service at my place. Was told "issues of last summer have be fixed" "many happy customers now at the Hamptons", etc. Again, this was all lies. Calling Anglea or Mauro at there main office is useless. They ask try to spit out "tech talk" when is reality have no idea what they talking about. I am in IT and know exactly what I am talking about so when they try to "fluff" over there issues it's apparent this company is a scam. I would not recommend Myesuite to anyone at the Hamptons and in fact have told my company not recommend the complex itself to any contractor they move to the area. I agree there is kickbaks going on from myesuite to hamptons along with CableNet's vested interest in the property (a brother in law of someone high up in Property Mgmt owns CableNet so that is why they have a lock on the service at the property). If anyone from myesuite reads, did any of you try intrernal antenna's with your external antenna's? yes it might be costly but that would make your infrastructure more stable. Also, if the cost was too much, then you need to get out of the game and start selling used cars. Apparently you guys are great at upselling your product but fail miserable when it comes to actually delievering the product. One big joke. May 07' I'm moving to better complex with the hassle.

Amen!

I too have had many problems with myesuite at the Hamptons.  I have been waiting MONTHS for them to *fix* my connection.  They sent a tech and he said "well you must be too far away to connect."  So he says you can get a cb3 unit that will extend your access but you have to pay an extra monthly fee!  So I told him, I am paying for wiresless - which is at least supposed to work in my apartment!  Then he says "well maybe I can get the fee waived."  Unbelievable.  I cannot connect anywhere in my apartment except on the balcony, and there it is only intermittant.  I have called and spoke to them repeatedly.  I will cancel the service if they can't deliver.  I am glad to see that there are many others with the same problem.  Oh yeah, later they tried to sell me cable modem service for a higher fee!

I live in Deer Run Apartments in Twinsburg, OHIO. Had service with My E-Suite for 1 year. had nothing but problems. 3-4 month after I denied more service and returned router back to My e-suite representative, my credit card was charged for $109.95. Nobody called me back in last 3 days. I'm forced to make a charge back with my credit card company. My opinion: My e-suite is running very unprofessional business and selling service that does not work, as it should. DO NOT go to My e-suite with more business. Thanks

FYI...ATT stated the more people that check their number to see if DSL is available and email them to be on the waiting list to be notified when DSL becomes available...the quicker Shady Lake will have a box put in.  Anyone wanting DSL...please do this at ATT's site so that we can get them in here!!

I just looked at apartments at Shady Lakes, and was a little hesistant about e suite...seriously how bad is it now? Have any changes happend? Is it the cable thats the problem or wireless? I dont like the idea of one ISP, based on my experiences with Time Warner in NY.....no compitition=sucky service

Still esuites at SL. Unless more people ramp up demand to ATT, you'll be stuck with them, hughes (pricey), or dial up. Here the speed is so/so but tech support is inept as a 2 yr old reading a script.

Still esuites at SL. Unless more people ramp up demand to ATT, you'll be stuck with them, hughes (pricey), or dial up. Here the speed is so/so but tech support is inept as a 2 yr old reading a script.

I live in Shady Lake and I have never had a problem with my internet or speed, I do have to say.

Our speed at Shady Lake has normalized so it's fairly steady, but it's no where near fast enough compared to simple DSL I used to have through ATT at my old place. I often wonder if the reason the connection is at the speed it works at now is because they're booting people off the gateways constantly. I know that's common practice. I sat and watched a tech sitting on my floor remote into the gateway, reset all the connections (boot everyone off the network) and do a speed test and tell me it was fine.

And speed issues aside, the tech support is some of the most horrid I have ever seen. I also work tech support and some of the snow jobs they throw out is scary.

If you're reading this and a resident of Shady Lake (or any other Esuite controlled property), I urge you to do everything you can to voice your displeasure with the leasing office to offer an alternative.

At Deer Run Apartments, DSL is available @ 3meg downloads. Good enough...

As far as that piped in Direct-TV cable, they now charge  us a whopping 48.00 a month for that crap.

DSL would be nice. You gotta remember. We have a 3 meg pipe for the WHOLE COMPLEX at Shady Lake. Having a dedicated pipe would be a godsend.

You guys that badmouth Time-Warner, have not had to deal with E-suite or Cablenet.

True, 9.95 for E-Suite, get what you pay for.

Cablenet blows outright.

Time-Warner never gave me a problem...

I just want a choice. I shouldn't be railroaded into one ISP. I should have the choice to either use my phone service provider or my cable provider. I'd pay E-Suite's $40 a month for a 3 meg pipe running straight to my unit but they don't offer that and even then I've had enough bad experiences with them to even doubt they could do it correctly. Their performance is spotty, their service sucks outright and their techs screw with stuff they shouldn't be touching. I love my apartment, but this ISP is literally making me move to a house where I can get what I want.

CableNet sucks and is a monopoly on any of the Millennium own properties.My Esuite is the worse ISP ever and are lucky to know how to turn on a router. Avoid any property that uses these. Check the below site for properties owned by Millennium and avoid them at all cost. They could careless what your issues are and have a long list of broken promises (saying Time Warner is coming in since last September but as I just moved out, was just told who knows when it will come.). The Hamptons in Beachwood, OH is where I just moved from because of the whole mess mentioned above. Craig (Regional Mgr) and the rest of the agents are full of lies and will tell you whatever you want to hear but will fail to hold up there end. Very poor business organization.

www.millennium.com

I will say this.  My issues have never been with Shady Lake Apartments.  The on-site staff has always been outstandingly helpful when and where they could be.  My issue has always been with My e-Suite.

I would honestly recommend anyone to Shady Lake as long as they didn't have to rely on a solid internet connection.  If they did need a stable ISP, then I couldn't, in good conscience, recommend the property until they get an alternative ISP that has a better standard of operation.

I can't say whether or not Millennium is bad--I've never had to deal directly with anyone other than the on-site leasing office/maintanance staff, and again, they have consistently gone above and beyond in their response to my needs when and where they could.  My e-Suite however, not so much.  They're the ones I would absolutely NEVER have a good comment about.  Ever.

I feel sorry for the tech-support they have working for My-esuck in Toledo.  Their hands are tied as to how much they are able to do when we call for help.  They have been extremely helpful and knowledgable but usually unable to fix anything since the trouble is always related to bandwidth.

I also live in the Hamptons in Beachwood and our myesuite is just horrible. Absolutely horrible. I can't wait till my lease is up because I am not renewing due to the internet connection. I highly depend on the internet and can not have a so-so connection that occasionally goes out and is not fixed for weeks at a time.

Well since this thread is dying..

May I say, I hope E-Suite does the same.

AND the same goes for Cablenet with their over priced "piped-in" Direct-TV.. They SUCK REAL BAD!

I agree with Steve. CableNet is terrible however it is OWNED by the Millinium Properties which owns the Hamptons and many other complexes around. If you are looking at an apartment owned by Millinium, you will only get My E Suite for internet and CableNet for cable. Stay away at all cost!

Scary thing is the DirectTV you need to have go through the leasing office. And Cablenet is just DirectTV piped in. We're paying twice for the same thing! And we can't get the DirectTV DVR even though we pay for it. Idiots.

Ok. stop complaining and slandering a company. Do your research like I did... earthlink offers very fast dsl service to the hamptons. Maybe if you did more research rather than typing 1000 word complaints, you would have seen that. I have had earthlink for a year and a half now. I started with my esuites, hated it so I called every company on earth and guess what, got earthlink set up a month after moving in. So everyone SHUT UP and get a different company. No point in talking down someones service, wont fix the problem.

ugh.."does not matter" you are an absolute liar....I have a letter from earth link saying I can NOT get DSL service to my apt in the Hamptons. My guess is you work for Millinium and are trying to rid all the bad press they've been getting on the internet. So next time you try to come online maybe you should know you facts a little better dude!! Bottom line people, stay away from any property owned by them since they own the apartment, the cable and the internet service. Just not a good set up for anyone who wants to be "connected" in this day and age and wants a choice.

the guy who says he got DSL from eathrlink after doing "all kinds of research is not right. I talked with earthlink and they told I'm eligible for there service since I was too far away from the switch station. I talked with SBC first and got the same "can't do it" response so coming on here and trying to tell people they haven't done enough to find a solution makes yourself look like a liar like the other guy said. Also, going on forms like this is helpful since it tells people to stay away from certain complexes that obviously do not care about their tenants as does the Hamptons people. I'm out next month and believe me, it won't be too soon. This place has been a train wreck ever since I got here. So like everyone on here. Don't go near the Hamptons property.

wtf is up with those ppl

guess what ->

just moved into shady lake apts and was promised reasonable reliable fast dsl,....

well after tryin to get an appointment(they had no modems:P) for about a month and no calls back the guy finally shows up last friday,....(after not showing) up monday (:P),...been really patient i think!,....

was working fine for about an hour after he left :-)

nice huh,...

ow i m bein kicked off every 5mins or less,....cant connect no nothing!!!!,....im connected at 10mbit/s(should be at 100 i think) if i get a couple minutes of online time,.....

o well....keep calling them l they tell me i will be fixed ,...or a "technician" was out there today workin in the cable room,...or other off the wall things,....

i ve had the eSuite(sh#*+%$) for not even 5days and im telling everyone out there "DONT DO IT!!!!"

well all in all

->, false advertisement, liars, un-professional company , incompetent, no "rep" knows anything about anything, blame others, blablabla,....monopoly and all of the above!!!!!.....

oyea and they suck!,...i wont pay em! :P not for this,...not until they fix it!!!!!!

hopefully ill be able to send this out my 5minutes are almost up lol.....

PS:*CAPS;)*

PLZ EVERYONE AT SHADYLAKE(and all other suffering locations) COMPLAIN AT THE LEASING OFFICE AND TRY TO MAKE THEM WANT OTHER *ISP´S* OUT HERE^!!!!!!!!BECAUSE THEY ARE NOT HELPING THEIRE COMPLEX

thank you guys

I too just moved into Shady Lakes. I love the apartment, it's one of the best I looked at. But I agree, the internet royally sucks. I actually found this site looking for other isp's. I am currently trying to download a 65 MB file for work, and it is downloading at 3.77 KB/s. A dial-up modem is faster than that. I also had to wait for 2 weeks after I moved in to get service hooked up, since they claimed they did not have any modems available. Finally, after calling quite a few times (had to call during work since they appear to shut down shop at 5) I finally got them to come out. They never once called me back when they said they would. I even went as far as suggesting I would go buy my own modem, but they said if I did that, then I would have to get someone else, because they use special modems. Ok, who? I'm still trying to find that out. I currently am not signed up for a landline phone, as it would just be a wasted expense for me, but I am considering it if I can get DSL. And this is only after 2 days on myEsuite.

Mike, unless you're one of the apartments out by the main road, don't bother. MyESuites has a lock on the wiring in the complex. The phone company can't come onto the property to install the lines. The modems are 'speciallized'. MyESuites is using cable boxes and equipment that was designed to go into hotels. It's not the same kind of box as you get with SBC or similar.

UnsatisfiedCustomer... I agree with your sentiment. The leasing office can't do much though. It's the management office that are the ones that will allow a switch in service and they're not going to change anything since I'm sure they get a cut of profits. Your connection speed is wrong by the way. 10mbits or 100mbits is the speed if your network card, not your high speed connection speed. That being said, please check your typing and spelling. A message that is a sloppily written message holds no power.

Never, I found that out myself. I'm all the way back in the building furthest from the road. I suppose I'm just going to have to deal with it. I've not had the problem of getting disconnected like a lot of people have mentioned. It's just the slow speed. I suppose that is what's going to happen when you have 20-some buildings with I don't know how many units each all sharing ONE 3 Mbit line. And yes, it's megabits. Divide that by 8, and you get a maximum (if you are the only one in the entire complex online) download of ~375 kilobytes per second. Which is about what I used to get myself when I had roadrunner in my old apartment. It's a shame because like I said, I really like the apartment I'm in.

Ah my esuites.......  just took my payment over the phone and said it would be on in 10 minutes (after not paying my bill - since the service is not worth it).  Well guess what?  it's not working.  

I called customer service after 7pm and talked with Mike who would not turn on my service because anna had not processed the payment nor typed any notes into their system about my payment.  WHAT IS ANNA DOING WITH MY DEBIT CARD INFORMATION??  

I called my bank and there is a record of a payment to my-esuites.  I called back mike and told him to type in the notes that I AM REPORTING THAT COMPANY FOR FRAUD AND IDENTITY THEFT. - how can a person process a payment and it not be documented in the system?

PS - I spoke with a member of the leasing staff who said TW will be in by the end of Sep/early Oct.  They have been promising this since the sping.....

ANYONE UP FOR A CLASS ACTION SUIT AGAINS MYESUITES FOR KNOWINGLY NOT PROVIDING RELIABLE SERVICE????

seems i have been sucked into this myesuite fiasco! my fault for not doing my home work. myesuite sucks big time!! nothing but problems with connection and they couldn't get the  billing for this half assed service right. Peter,  you need to find another line of work. stay out of customer service.

I'm up for a class action suit.

My Internet service at Shady Lake royally sucks too.  Decided I would call Millenium to let them know their aparment complexes are beginning to be identified as places where people do *not* want to live because of the poor Internet service from myesuite.

Was told that Millenium is bringing in Time Warner for CATV and Internet service to Shady Lake.  Was told that they have begun the work at an apartment complex at Beachwood and Shady Lake would be next.  But I'm not sure if Time Warner really services Streetsboro or if that was just a line of bs.

I was told that when I took the tour before moving in as well. They didn't bother to tell me that the internet sucks horribly in the mean time. One of my friends used to live down the road at Portage Pointe, and she had Time Warner. So hopefully, we aren't being lied to again.

I thought it was just crappy because it was slow because of only 1 3Mb line for the whole complex. Well, I ran a ping test the other day at work to my computer at home, and about 25% of the pings timed out. That is unacceptable.

Over the course of a week I performed a smoke ping test and monitor from DSL Reports to my unit. I averaged 50% packet loss. Some days it was a high as 80%.

so i noticed a post about time warner coming into the area... just wondering if there was an update on this... i have not yet subscribed to cable net and was actually told not to sign up for myesuite by one of the office folks that i rented the apartment from... but i appreciate all of the research and comments that everyone has posted here... thanks a bunch for the heads up!!

Deer Run options are not lookin good.. They are only concerned with taking your money..

well then at least i am good with the connection from windstream for the moment... so i guess i will just boycott on my own and not subscribe to cablenet... just wait and actually get directv... but i really do appreciate eric letting us vent on the site and again to all of you who have helped save us newbies from getting ripped off, appreciate the time and effort that went into all of the research...

I just hooked up with myesuite a couple of weeks ago since I like the others on this website living in an apartment complex that will only allow this internet service for high speed.  The tech was very nice and came out a couple of times to see what the problem was.  However, now I can't connect to my work programs from home from my wireless laptop and I am unable to access myesuite mail from work.  I keep getting the message that my user name and password are not valid.  Need some help.  

The apartment I rented before I moved was litterally across the street from Deer Run apartments. And I HAD Time warner there. So time warner IS in Twinsburg. I just don't know if they are allowed in deer run.

Hey everybody, I, too, live at the Hamptons and have had a ton of trouble with My E-Suite. I am definitely up for a class action suit. Please email me with info vargasm@duq.edu

Don't really want to get into all the problems I've had with them, but for the last few months have actually had kind of decent internet service when they switched me over to a cable modem. However, out of nowhere, today it has stopped working. I'm thinking this might have something to do with the fact that Time Warner is supposedly taking over at the end of the month. Would be just like My E-suite to pull out the game early..and still charge us for the whole month.

Oh, and by the way.. get this! My E-suite has now changed their phone number, and neglected to tell any customers. They are definitely not providing customer service 24/7/365, like they claim on their website.

And there is actually some nepotism going on.. I just found out that My E-Suite owns Magnum Cable, which makes cables--probably the same ones they use to run their crappy internet service. And like somebody else said, they own Millenium, which owns our properties.. Interesting, huh? I am in the process of filing a complaint with the BBB.

The FCC is currently ruling on access to apartments for cable companies.

www.nytimes.com/.../10cable.html

Basically, the leasing office will no longer be allowed to say that only CableNet and My E-Suites are the only providers. They will HAVE to open the complexes up to other companies. It's no wonder My E-Suites changed their number. They're going to loose a LOT of money with this. Better start looking for a new gig Kushner.

*I knew that Kushner owns a stake in Magnum Cable and probably a piece of CableNet too. Hell, the guy responded to all my complaints from his Magnum Cable account.... Nice and professional that it.

I just signed a lease with shady lake.. after reading this you guys have me concearned a lot. doesnt the management allow sattelite? any idea what the status is on this.

wow you guys were so right... i was doing a little research

They gave me a brochure for cablenet, llc when i signed my lease for shadylake

Ironically the address of 27800 Cedar road beachwood oh 44122 and phone number of (216) 831-8040 is the exact same number on millenium managements website.

Has anyone ever sued millenium? especially if myesuites is the same company as cablenet. i never knew a property management company was in the internet providing business.

when i first signed my lease for shadylake they told me timewarner was coming into the area but that it was having issues with lawyers.

I moved into Shady Lake thinking I could have Time Warner Cable.....Nope...  I called AT&T...Nope.. It wasn't until I was here that I learned about cable net and myesuites.  What a Joke.

First, I set up an appointment for the Tuesday after I arrived.  I was told by "anna" @ my esuite that I would have a 1000 o'clock appointment.  (I work for a teleco - 1000 means 1100) so We waited until 1pm and they never called, never showed I called the contact number on thier website...Doesn't work...strange.  I had to use my cell phone/modem to dialup and search the internet for a good phone number.  I called in and got voice mail.  So I politely said to cancel the service.

After using the cell phone dial up(not bad EVDO) for about 3 weeks I switched phones and didn't get the datakit.  Oh yeah I should mention I was leaching internet from the 20+ wireless networks here that are not secure.  I need to put a flyer up @ 25 bucks a pop I could make a killing.  Anyway...  We had the guy come out he installed the "cable" modem charged us 39.95 to plug it in, turn it on and ignore the powerstrip I layed out for him.  

Here's what really gets me.  I called in and was told it was a 4meg by 4 meg connection (exact words) not kidding.  I thought wow for 25 bucks a month I get a 4m by 4m connection.  This is awsome.  In Kansas I paid 34.95 a month for a 10 meg by 2meg connection. I work for a Teleco in the Broadband world so I know that 4meg connections only work when the site/file etc your pulling down is coming from an equal or larger pipe.  But I haven't even gotten close to 4megs.  Not even at 500 in the morning when only a few people will be on.  I pulled an amazing(sarcasm) 9K a sec. from my companies own download speed test site.  At the same time I was dialed up on my cell phone/modem pulling and amazing 81K from the site.  Something is not right.

For 6meg by 384 connections (we over provision to 7200)  for 32 people the standard is OC3 or higher, nothing less.  Since we are all getting 4 meg connections they have to have at least a couple of DS3's in here.  If they have banded T1's it's not going to hold up.  You won't hit 4 meg..ever.

Several of my friends and fellow employees moved all the way from the midwest to have crappy internet?  No, we work for a company that provides Broadband and we know the business.  It's just a matter of time before TIme Warner and/or AT&T/Windstream will be available at both Shady Lake and Deer Run.

So I see My esuites reads these posts.  Please feel free to reach me. 3308429520

Oh and myesuites...  Please update the contact numbers on your website.  When you call them it routes you to a mail box that you can't get out of or leave a message for.

Pingback from  Broadband woes… |  Goblesplace

I just did a lookup on my IP....

very interesting stuff...

OrgName:    Global CrossingOrgID:      GBLXAddress:    14605 South 50th StreetCity:       PhoenixStateProv:  AZPostalCode: 85044-6471Country:    USReferralServer: rwhois://rwhois.gblx.net:4321NetRange:   208.50.192.0 - 208.51.255.255CIDR:       208.50.192.0/18, 208.51.0.0/16NetName:    GBLX-6DNetHandle:  NET-208-50-192-0-1Parent:     NET-208-0-0-0-0NetType:    Direct AllocationNameServer: NAME.ROC.GBLX.NETNameServer: NAME.PHX.GBLX.NETNameServer: NAME.SNV.GBLX.NETNameServer: NAME.JFK1.GBLX.NETComment:    THESE ADDRESSES ARE NON-PORTABLERegDate:Updated:    2002-10-14RTechHandle: IA12-ORG-ARINRTechName:   GBLX-IPADMINRTechPhone:              +1-800-404-7714       RTechEmail:  ipadmin@gblx.netOrgAbuseHandle: GBLXA-ARINOrgAbuseName:   GBLX-AbuseOrgAbusePhone:              +1-800-404-7714       OrgAbuseEmail:  abuse@gblx.netOrgNOCHandle: GBLXN-ARINOrgNOCName:   GBLX-NOCOrgNOCPhone:              +1-800-404-7714       OrgNOCEmail:  gc-noc@gblx.netOrgTechHandle: IA12-ORG-ARINOrgTechName:   GBLX-IPADMINOrgTechPhone:              +1-800-404-7714       OrgTechEmail:  ipadmin@gblx.net# ARIN WHOIS database, last updated 2008-01-08 19:10# Enter ? for additional hints on searching ARIN's WHOIS database.Found a referral to rwhois.gblx.net:4321.%rwhois V-1.5:003fff:00 rwhois.gblx.net (by Network Solutions, Inc. V-1.5.7.3)network:Class-Name:networknetwork:ID:8001.208.51.8.0/21network:Auth-Area:net.208.51.0.0-16network:Network-Name:931.931.ECMNDnetwork:IP-Network:208.51.8.0/21network:Organization;I:931.ECMNDnetwork:Tech-Contact;I:342.931.ECMNDnetwork:Admin-Contact;I:342.931.ECMNDnetwork:Created:20040330network:Updated:20040330network:Updated-By:ipadmin@gblx.net%ok

When you google Global Crossing(IP owner) you get some interesting new results and search information..

Here's the wiki article:

en.wikipedia.org/.../Global_Crossing

Looks like they had a very troubled past.  Current leadship team is much different but still kind of crazy.

I ran some more tests tonight.  I was getting a whole lot of nothing around 300 down and 150 up with about 8% packet loss.  

I ran a speed test to Kansas City, Toronto, San Diego and Washington D.C.  -  all were close to the same 200-400 down and 85-195 up.  

Here is something you might want to know.  I spoke with one of my employees today a new guy who worked for my esuite.  Turns out he agrees.  It's not a very good service according to him.  They typically provide a bare minimum of service.  In his words...They don't do a very good job.

I'm starting to think that way.

i was never happy about this whole myesuite crap. when i originally tried to hook up service i called and called and called. no response. i found this website of course before i tried hooking it up.. after seeing the way they treated a potential customer i said f*** it. i was not going to sign up for some rip off artist company.The ladies in the shadylake office say time warner will be in by the spring. In my book they have until spring to produce it. if they arent in by spring i'll break my lease and go elsewhere. I need to be able to have a good internet connection for work. Right now i'm using an Wirless data card. Which is ok. it will get you reasonable speeds. But you can never beat a hunk of wire that comes to your door.  i really would love to know how many people have been bitching at management here to get in a good cable company. The tv here sucks. They won't allow you to go directly with direct tv. So they pipe in this shit through cable. And don't even provide channels that good cable providers have. And they charge the same price.  so if anyone else that happens to come across this happens to read this. Please post back what the shady lake office has been telling you when you ask them "when is time warner coming" i have a co worker who said they told him that time warner would be coming soon. about 5 years ago!!!! ... needless to say he didnt move here and went with portage pointe. Something i wish i did.  i'm sorry for the long rant folks.

Seems they have been saying that about Time Warner for some time. First, it was sbc global high speed that was coming in and now it has been Timer Warner. i will believe it when I see it. Hopefully they really do since they have the new building they are putting in. It is slow enough now, can't imagine adding another building to the slow high speed we have.

i'll move out by the time my lease is up if it is not in by then. sure i like shady lake and all.. but i do not want to live in a place that has an internet connection worse than in rural parts of the country. i jumped on someones router to see how bad it was, and man is it horribly slow. sure you can blame the persons network. but too many complaints to make that believeable.

As with Eric, I moved out here from the midwest.  I did some research and found that Time Warner had internet service in Streetsboro, OH.   I was excited, as that was the service that I had back home. Although, I had only 7 days to find an apartment to live in. I chose Shady Lake Apartments, Streetsboro OH 44241, because of the cost/sqft ratio.  They are nice apartments. But when I went to sign my lease they stated that they only had Myesuite internet and cablenet.

I, like Eric, called and asked to get the internet service. I asked what speeds they offered and was quoted 3000kbps up and 3000kbpsdown.  This was ok. For a week they told me they didn't have any modems and to call back later. I did. They finally told me they would be out on monday. They came and installed the internet. I was expecting 3000kbps down. I got home that day, ran a speed test at 3pm, my speed was 768kbps. I laughed. Did some research, called the tech support desk. They advised me that the speed was 3000kbps shared per complex.  I immediately understood why at 5pm (when everyone is home), I ran a speed test and it came up at 30kbps/3000kbps.  This is slower than dial-up. How do you expect to download anything, let alone a website??? Obviously, when you have a 3000kpbs line feeding the 30 or so apartments in each complex. It is easy to not be able to do anything on the internet.

After running that speed test. I got a call from Anna, to make payment for the install and the first month of service. I scoffed, and told them to send a tech back out to the leasing office and pickup your modem due to your lack of service quoted. I would not pay for this type of service. We need to find a way to get rid of this poor internet service.

Being a 20 something techie and Avid online gamer, who uses his internet almost religiously for everything, watching videos, downloading files, sending emails, video chatting with my parents, and playing games. You can't do anything.  This is completely unacceptable. I have written an email to millennium management on their website, it said I should expect an email back within 24 hours.  Its been 2 months. I suspect that they have received many of the same complaints confounded here. I personally wouldn't recommend these apartments to anyone until this is fixed.

What I don't understand is why Time Warner Cable hasn't attempted to come into Shady Lake. With all these complaints, it is obvious that they could make a lot of money in this complex. Not only would it be good for them but would also be good for us. It would provide us with cable, that would include *gasp* High Definition channels and a DVR. *gasp* But with cablenet you aren't provided any of those perks.

if you are looking to move to Shady Lake Apartments, Streetsboro, OH 44241. I would strongly suggest against it until they get rid of this ISP.

** I put in the whole name of the apartment complex so hopefully this will come up when someone googles the apartment complex to make more people aware.***

I am in total agreement with anyone who wants change. some times it's ok to be provided by a single service provider assuming they are a quality service. This crap they give us here is garbage. The tv sucks. Its no wonder millenium fights time warner and any other service provider coming in here. They will loose money. If you look cable net is either owned or some how operated by them. all you have to do is look at the address for cable net and millenium. they're exactly the same. So of course they'll fight tooth and claw to keep other providers out of here. they get rent out of us. they slam us for at minimum $47 a month for shitty tv service. or more if you buy that crap they call direct tv. and they make money with myesuite.  www.myesuite.com/revenue.htm you'll notice when you go to that link you'll see myesuite does revenue sharing. So thats laid out. in the event time warner and other service providers come in here. it will probably be when they just can't fight to keep them out.

i wish someone who lived here was either a lawyer or someone who had a relative who was a lawyer to give them advice on what the law is. because i would love to see millenium slammed for what they do to their residents. Not just here at shady lake. but at their other properties they do the same thing. it just appears that the residents at shady lake are more passionately pissed off about being denied quality services.

I check this page often for some reason. i don't know why. i guess i love to hear other peoples gripes and complaints about what utter bs this is. it's bad enough dealing with landlords about things. you shouldnt have to fight with your landlord about having decent services. it's like your landlord telling you which cell phone provider you should have. and you know if they could.. they would. thats the sad part. if they could some how strike a deal with AT&T,Verizon, or any of the others to some how block out their signal they would.

i would love to hear others thoughts about what else residents can do about this. because when you talk to the shady lake office you'll get no where.

Reading this thread makes me tremble with rage.  

I am a network and system administrator, that is my day job, my second job that I try to do from home, but thanks to this f--king bullsh-t internet, I can barely do it.  If it wasn't for the wireless carriers coming out with EVDO rev A and wireless broadband cards I would probably have already filed a frigging lawsuit against everyone I could get my hands on.

I've spoken to Peter Kusner, I have his personal phone number.  I've talked to him a bunch of times on the phone and yes, he tries to be helpful.  The problem here is that he's clueless, as is every single person at his entire company.  They somehow think that two or three T1 lines banded together can provide enough bandwidth to keep ONE HUNDRED AND TWENTY apartments at Shady Lake Apartments afloat on the internet.  25% packet loss every single night from 3:30pm until midnight.  40 or 50 choke if you're a gamer.  Download speed maxed out at 15kb/s. Forget about gaming, actually.  It's so painful that it isn't even worth doing.  My company has 7 T1 lines and we're not even a big company.  Hell, we use one T1 line for 30 people to surf the internet at my company.  Multiply the amount of users by 15 or 20 and try getting more than 15 k per second downloads.

I've been living at Shady Lake apartments, in streetsboro ohio, for almost two years.  My lease is coming up in June.  I've been told that Time Warner surveyed our complexes grounds recently and that they should have a firm date on Time Warner's internet availability within ONE MONTH of last week.  In three weeks if I don't have a response I'm OUT of this biatch and there's no looking back.  I am so angry just writing this reply because I feel like I've been stabbed in the back 100 times by this management company (www.livemillennium.com).  "SBC should be available pretty soon, w'ell let you know."  Last year, "Time Warner is going to be available in a few months."  Now they're telling us it's around the corner.  It's just lies man, I can't believe I even get my hopes up at all.  I feel like a friggin idiot for believing a single sentence of it.

The technicians they send out to our place are retarded, and want to mess around with the only things that are actually working.  Sometimes they come in and the internet is working, and leave when they break it.  One guy even smelled like he just shat in his pants.

Once they left the door open to the cable cabinet in our building and I took a look inside and was shocked to see the worst spaghetti mess of cables you have ever seen, with splicers everywhere, just chopping this connection to pieces.  As if it wasn't bad enough already.  I can't even have a television and my internet on the same jack in the house because they've already split the connection so many times that ONE MORE SPLIT just knocks it right offline.

The people who work at Shady Lakes are great.  But if I was one of them I'd be embarrassed to even have people sign a lease at this apartment.  THIS IS 2008 PEOPLE (and we've been suffering for a long time) and the INTERNET isn't just a LUXURY, it's something that people need to rely on to do their work from home, their bills, their taxes, their shopping, EVERYTHING is done over the internet now. And to force us to use this junk is ridiculous.  

Last january I was without internet for an entire month. It was just DEAD. No matter what I did or tried, it wouldn't work.  Kusner refunded me for a month's service.  It started to work again after that. It's been packet loss and painful for about 90% of the time since last January. I got sick of complaining about it and gave up and got myslef a $60 a month sprint wireless broadband card.  I can barely game with it, because of that first hop ping to a satellite but hey at least it doesn't kick me off of whatever I'm doing every time it decides to drop 5 packets in a row. Piece of garbage.

The TV is pure crap, 48 bucks a month for some forcefed piece of junk that doesn't have any HD capability, nor does the DirecTV you can get through them so don't fall for that either.  There isn't even a guide, no cable box, nothing.  You're basically DONE if you want to see anything good on TV or want HD. My 40 inch LCD looks fantastic with grainy ass TV on it.

Peter, if you're reading this and feel like calling, dont even friggin call me again, and don't call my wife either like you did this afternoon with your "I genuinely want to try to rectify the situation" bullcrap.  YOU CANT FIX THIS BUDDY.  You're trying to get 500 people onto a connection that can supply 50 people.  Get a clue.  It's not worth it. Your techs have brains the size of a rabbit turd and you have absolutely no business running an ISP.  Maybe I'm wrong and you're completely gagged and bound by CableNet and LiveMillenium and that's all fine and dandy but stop acting like you can fix this sh-t because you know damn well you can't.  I'm not an idiot so I'd appreciate it if you stopped treating me like one. I've been working in networking and system administration, telecom and all that crap for closing in on 10 years now and I know what it means when you are trying to pump two T1s out to this many customers.

It means you're screwing us.

Anyone who reads this, if you so much as want to check your e-mail in your "new apartment", you better move somewhere else.  And make sure it isn't a LiveMillennium.com apartment. Or you'll get this same bullcrap shoved up your butt and the same techs offering to come out and DO NOTHING.

Spare yourself the ABSOLUTE AGONY of this internet.  You think I'm being sarcastic, but no, it's that bad.  

Nobody deserves this sh-t.  Nobody.  Well, maybe the employees at Myesuite. :)

www.petitiononline.com/.../petition.html

If you live at Shady Lake Apartments in Streetsboro, Ohio, sign this petition please.  If there's a hope in the world that we can get something done, maybe this is it.

Thanks.

has anyone heard anything directly from timewarner? i wouldnt trust anything management says.

i am using myesuite right now and it took 1 whole minute to load this page.

literally a minute. just as an example of what we deal with. there is basically only text on this page.

Here's the update - I called around Time Warner and got the run around about Shady Lake.  It seems they "might" be coming into the are around the spring of 08. Good, but not real good.

At&t does not have a DSLAM in this area to serve us.  However if they did our lines are qualified for DSL.  If they move Broadband into our location thier marketing group said they would walk the grounds handing out flyers!  Guess what...we don't even have to purchase a phone line we can get naked DSL..Praise Jesus!

In addition to AT&T service they have a fiber service called Uverse.  It's basically all HD IP tv, broadband and phone bundled into one.  They only deploy it to MDU's(multiple dwelling units) and prices range from 49 and up.  

Personally I would prefer to have Time Warner. If you just can't stand it call time warners corp number 212.484.8000 route yourself to an operator and tell them you need someone in the marketing group.  Then lay out your story.  I did and they told me it's being worked on.  Let's get some more people on board.

What else did Time Warner tell you?  What story did you lay out exactly, I'd like to hear more.

This is so frustrating.

how many people have signed the petition so far?

i thought time warner was supposed to be here in early march per the leasing office.

The leasing office (unfortunately) has been telling us that for a very long time.

I'd be ecstatic if it was true.  But there's no indication from anywhere that it will actually happen.

i think we all should know better by this point. not to trust the leasing office. Those people are the low ones on the totem pole. They'll tell you what ever millenium wants them to tell you. i think the only reason this has gone on as long as it has is. people move out. like the guy who originally started this thing. and nobody probably organized a way to take some serious action. i would just love to know the legal side of it. the chicks at the leasing office said it was with the lawyers. and if you look at these anti trust problems it makes you wonder. i have to give you much needed respect eric and others for trying as hard as you can to to bug the shit out of people to get some results.

also in reference to that petition. i havent signed it because you said current esuite customers. I am not a customer. now if it said something with wanting to change from cable net i'd easily sign. it's not that i'm pro esuite. i'm just honest. i'm all for getting these douche bags to stop ripping us off. i just wish there was a way to get flyers out to the residents about doing something. but that would probably get you into some shit with the management. as not everyone uses the esuite shit. but i'd say probably almost 100% of the residents are forced to use this shitty tv. or they just don't have tv period.

While I agree that the TV is garbage for the most part, it actually works, and provides a decent number of channels.  Myesuite internet is the equivalent of Cablenet if it had 5 channels total.

yes i suppose nobody could argue that. all i meant by that was you'd probably be more likely to get more signatures if you had it as the cable. because not everyone is an esuite customer. and the competition to cable net would be time warner which would have internet.. so it's like killing 2 birds with one stone.

in any case i suppose i'm just rambling at this point.

Since the network that My-E-suite runs on in our complex is dependent on cablenet being there, both will have to be addressed at the same time anyhow. So anyone who is disappointed in the Cablenet can please go ahead and sign the petition.  TY!

I don't think you people are realizing that E-Suite and cable net are to seperate companies. One is owned and operated by the owner of Millenium corp. and one is owned independently. Also understand that the backbone of the system is owned by cable net (millenium) and E-suite service is piggybacked onto it. Also understand that the only way the backbone would get better would be to upgrade the hard-line which in turn would improve the over all quality of both. But that would be a cost incurred by Millenium and you know that's not going to happen. So Chris as far as the packet loss you may want to contact Millenium regarding replacing the infrastrucure (owned by them) that would cure your woes. Sorry all, I empathize but I think the blame is being pointed in the wrong direction. The service can only be as good as the infrastructure will allow it.

of course there is no way millenium would ever eat it on the cost of providing a decent service. they don't have the resources and probably the know how to do so, so of course they would never overhaul the cable around here. Which is why they should get the hell out of the way and let a real provider take the throne. Say what you will about the big cable giants. Comcast, Timewarner, Adelphia.. which doesnt even exist anymore. But atleast they provide a reasonable service. Sure there are occasional problem areas but what service isnt like that. millenium should stick to landlordin' hehe love my little word there. and stay the hell out of where their nose doesnt belong. you wouldnt want people who manage a housing complex. designing and managing a power network. or gas network. So why the hell do they think they can handle a cable network. (they can't!)  i just figure thats why people are so passionately pissed off about this.  and of course there are no alternatives at the moment. so it's just more income for them.  No offense to you folks that may be reading who work for myesuite or cablenet. you need a steady paycheck too. But really work for a different company. one that actually holds quality of service as a value.

I think you're missing the point David -- nobody really cares WHY myesuite sucks.  They just want options, and can't believe that we're being forced to suffer.

I know that Myesuite is at Millennium's mercy.  But to charge us $25/month for that horrendous excuse for an internet connection and on top of it act like there's nothing wrong with their setup whenever someone calls in, is just plain wrong.

I tethered my Blackberry to my computer and got a better connection to the internet through that, than the Myesuite connection.  That's a crying shame.

I have news - I heard from a friend of mine that Time Warner may be available at Shady Lake very very soon.... No real details just that we may have the option to get Time Warner.  

The way I understand it..Shady Lake Mgmt has been pushing on our behalf - We owe them a christmas ham.

"We owe them a christmas ham." hehe i wouldnt go that far.. while i appreciate they're trying to keep their business. They shouldnt have kept out time warner in the first place!!!  but thanks for the news. i hope very very soon is next week! lol i've only lived here about a month and i can't stand the tv. and i can't stand having this wireless air card anymore!!! I want my large hunk of cable with good tv.

If it's true or not, I have no idea.  The building manager here just told me next week Time Warner will be handing out flyers for signups for their service.  She said their attorneys were finalizing the deal.  Let's pray that this is true.  I haven't got much faith, but I haven't got much else either.

they should not need to hand out flyers.. just say time warner is here. and bring me my modem/ my digital cable box. and bring it on over .

The flyers are pretty standard for MDU's.  When I called and wrote into Time Warner the response was pretty much the same. "when service is available in your area a Time Waner rep will be around to provide you with information"  That's alright I guess At least we can compare the prices this way and know if we are getting a deal or getting screwed.

I really hope this is true. While I haven't had as many problems as some people here (mainly because I don't even bother calling them anymore) I would fill out that application in an instant. Like I've said before, I've had Time Warner before, and it was MUCH better than the current services. And it would be very, very nice to actually have HD tv on my plasma for the first time ever.

I sent them an email with a link to this blog to them. They called me back and stated that they are in negotiations with time warner, and that the contract is to be signed "within the next week or two" and that as soon as it is available they will be bringing flyers around to sign up for service.

www.livemillennium.com/contact.asp

Here is the link to the email request that I filled out.  I also advised them to try and google their apartment complex and see the review that is on the front page having to do with their internet.

I also mentioned about the petition that was started. She advised me that she had read the petition online. They definitely know what is going on.

Now I just hope they follow through.

the great uniter. Cable TV and internet. Screw with them and people will passionately bitch and complain. lol.

you should tell them to have those "contracts" signed yesterday!!! hehe we don't want excuses we want results!!!

and what bs they were in negotiations with timewarner a month ago. what is there to negotiate.

it's really bad tonight I'm getting 200 down, and 290 up.  dropping 40% packets.  

E suite called me back after I sent them an email.  They wanted to know if I had reset my modem.....I couldn't even call them back.  I'm sure they wanted to send a tech out to charge me for a problem that is clearly on their end.  I'm getting packet loss at 2 hops, over 200ms ping times.. I started a download and I got 633 bytes per second until it finally peaked a 1k down.

Please Time Warner, come and save us..

I would imagine that Time Warner will have a date for mid-late feb for the install.  

I suggest we all call My esuite and ask for our money back for this last month.  Anyone know the number?  Please post it here.

should go ask the leasing office eric.. would give you an excuse to bitch at them... but i guess the women in the office don't deserve it .. they arent the evil management.. they are the low ones on the totem pole  

my only concearn about if and when Timewarner moves in... is if they are going to overhaul the cable system thats here now... because it won't be much of an improvement if it is still the same quality just a different provider. but.. i would figure they are about keeping customers happy..

A quick check at Time warner's website for product availability now results in a "You must call us to proceed" message instead of a no availability message I used to get. I'll take this as good news. 7

I signed the petition.

As for the leasing office, I've talked to the girls and guys down there. The ones that live on site have issues as well. They've always been helpful and willing to listen to our gripes. Unfortunetly, as someone said, they are the low ones on the pole. The higher-ups make the changes and they tend to not listen.

I did do a little digging. I could not find the email of Kevan Millstein (the current operator and as high as you can go) but I found the email for the marketing lady and guessed at their email format.

kmillstein@@livemillennium.com

No idea if it works. If you try it, make sure your email is well composed and checked for spelling. Keep to the point. People tend to listen more when the message isn't garbled.

Peace

And let's hope I get a new ISP for my burfday!

So what happens when you call the number? and yes those poor shady lake office girls... you know why they put women in the office. So people will feel bad for yelling at them. put a pretty face infront of the evil cackling man who sleeps on piles and piles of money  smoking $100 bills saying " yes yes look at  the money,"   the management probably tells the office ladies  to go out and tell us what ever lie will shut us up or they'll kill a puppy. hehe

Hey Eric,

40% packet loss is fairly normal for the evening hours.

Isn't it insulting to be told to reset your modem?  Their technicians are complete morons.  I'd be way happier if they could just say "Sorry man, that's as good as it's going to get."

It would honestly make me feel better.

Chris

PS. My petition has 51 signatures now.  Thank you to everyone who signed it.  I don't know if it'll be necessary at this point, but if we don't have Time Warner by the end of February you know I'll be handing it into whoever I have to.

I could've sworn I talked more about the techs I dealt with. I also am in IT for 10 plus years so I know the frustration of 'reboot your PC' when I have 3 machines all doing the same thing. Yeah. Not my equipment. But I'll sit here and play the Windows startup and shutdown noises for you to make you happy....

The first time I had them in the apartment checking the gateway, they proceeded to log into the gateway, boot everyone off it and run a speed test. Well, yeah that worked for a while.... Then I had them come check the wiring supposedly at the point of entry. I allowed them into the apartment if they needed to check the inside. They didn't look at the wiring and instead went in and reset MY router back to factory defaults and reconfigured it. They also tried to get into my machines probably to reset those too. Good thing I have everything passworded. So I then had to reset my router back up for my QoS and everything else I had setup and then bitch to Kusner. He offered to have another tech come over because (here's a shocker) everything was still busted and I told him I'd never let him or one of his techs into my apartment ever. I've also heard horror stories of their techs coming in and removing all firewall and virus protection from a PC on the web (no router) because it was why nothing was working. Took about 2 hours, but eventually it had so many virus's the whole system had to be reimaged.

I'll be so glad when I don't have to deal with these idiots ever again.

Peace

I emailed dslreports today to find out how we can get a forum for esuite.  I'm sure it would be nicer to review on thier site.  

If you get a chance sign up for an account and email reviews@dslreports.com and ask them to set up a forum/review for esuite.

Has anyone heard anymore about Time Warner?

Hey, One thought about Time Warner.

Looks like they are running a limited test of metered bandwidth in Texas.  Sort of a Pay as you go service.  I've heard talk about this but I think they are the first ISP to actually run some tests.  

The way I read it ...they are going to charge you X dollars for X Gigabytes per month and if you go over they will either throttle your service way back or charge you a flat rate for going over.  :-(

If the test is successful I'm sure they will start implementing this type of service elsewhere.  I'm not a big downloader as of late.(esuite kind of made that impossible) but I did have a lot of services on line through our old provider and they were bandwidth intensive.  

Anyway, I thought I would pass that along.

It's still better than what we have now.

as a customer thats probably better.. pay for what you use. it's like saying 5 users out of 100 users use 70% of your network. Why should the other 95 users pay for the amount of usage the 5 use. but it's like anything i'm sure anyone who has read this page knows. there is always going to be atleast 1 customer who complains about service.  i just want good f****ing cable right now.. my internet doesnt suck to bad since i use a wireless air card. the tv blows..... plus i'd really love to have better internet.

Has anyone heard any other news on time warner?

those other guys probably moved out! lol. here we are another month half over and nothing.

of course i don't think they could get as much work done in the snow and bitter cold.

I still find the lack of news depressing

Ummmm. If EVERYONE here seriously decided not to pay their rent and we put it into an escrow account, would this be legal? The rent owed to Millenium could be collected AFTER these issues are dealt with. I mean, seriously, there has to be at least 75% of us in this situation. One of you has to have a lawyer on retainer, or is one. What are our legal options after years of lying?

Spoke to the front office today, they have a meeting tomorrow with Millennium.  So far, no news.  Same old story - "it's going to happen, we don't know when."

60 signatures on my petition.  Thanks to everyone who signed.  Urge your neighbors to sign it too.  Tell them it's not just for the internet but also applies to Cablenet and see if that incites some interest!

yeah they're having a meeting alright.... trying to decide what lie to tell us next. any kind of tech doesnt like working in the cold. so i can see why there would be a bit of time.. But good god. They should just stop bullshitting us. if cable guy bob doesnt want to go out in 20 degree weather with the snow to lay some cable. Then tell us that. don't say this "it's coming soon" crap. we wouldnt all withhold our rent. and then when they ask us whats going on say "it's coming soon"

Been a long time since I've been on here but a friend asked me abotu Deer lakes so I googled it and came back here for any updates. Seems there is none. I used to there and  moved out last spring after hearing for a year about "Time Warner will be coming soon" bs from the front office. Sad to hear they are spitting the same old lines to renters and getting away with it. Good luck guys, seems Millennium has always lied to there tenants and always will.  I'll make sure she looks at other place

Some BS, different day. I kept waiting to see the Time Warner 'Flyers" ...lol

I love the thought of withholding rent and telling them "it's coming soon" how fun would that be!!

Thought this was funny (they were told Time Warner is coming)... a new opinion of Shady Lake at apartmentratings.com:

I moved into Shady Lake Apartments about 5 months ago. I have to say that it is the best apartment I have ever lived in. The apartments are huge with tons of storage space. I have valted ceilings, a gas fire place and I was able to bring my own washer & dryer. The staff in the office is very helpful and the maintence staff is first rate. The internet may be a little slow sometimes but the office staff has told me that we will soon be getting Time Warner Cable. This wonderful apartment community will be even more wonderful!!!! I love living here, I'm close to everything could need and I look forward to being here a long, long time.

I too have been living here not so long. the internet sucks. i don't believe these lies they tell us anymore. i think i might get a thread going on this legal advice site forum.freeadvice.com/index.php

i would really like to hear what a lawyer thinks without investing great amounts of money. might be very useful if a lot of people get going on one thread. it would get a lot of attention.. perhaps lead to something.

Please, start a thread there.  Let's just see what it leads to.  A monopoly on your TV and Internet is pretty sketchy... and I'm sure there's something that can be done about it if they're not willing to give us options like any honest company would.

Well color me stupid!  Front office called today and said Time Warner is handing out sign-up sheets today!

I can't wait... I hope this is for real...

Well, it's not exactly a sign up sheet, but it is a flyer saying that the deal has been finalized, and that someone from time warner should be contacting us shortly. It also says that Time Warner expects it to take 60-90 days to install and make the system operational. It sounds like they are planning on rewiring the place too. So hopefully by summer I'll finally be able to kick esuite outtta my place for good.

Thank god, where did you see the flyer?  I haven't seen it yet.  I guess I will be renewing my lease after all.  

It was actually stuck in the door jamb when I got home from work today. Here's what it says in its entirety:

Dear Shady Lake Resident:

For the past several months, The Shady Lake Management Teem has been negotiating with Time Warner Cable to provide you with a new, state-of-the-art cable television system capable of delivering over 200 of your favorite TV programming including, On Demand, DVR and HDTV options and high-speed internet service. We are pleased to announce that we have finalized an agreement and expect installation of the system to begin in the immediate future. Time Warner anticipates that it will take between 60-90 days to install and make the system operational.

In the near future you will be contacted by Time Warner representatives who will begin providing full details of the services they will offer and make arrangements to wire your suite so you can take full advantage of the outstanding new programming and equipment offerings that will be available to you. Time Warner will need to enter each suite for a short period of time to complete its work and for your safety and security, bonded personnel will be present during all installations. Your cooperation in this process will ensure that installation of this new cable system is quick and efficient.

We appreciate your patience over the past few months as we have completed our agreement with Time Warner and trust you will enjoy the new program offerings and technology they will make available to you. Our new agreement with Time Warner is just the latest effort by Shady Lake Apartments to create a first-class living experience for our residents.

Did not realize this forum existed or I would of been here a long time ago.  There is not a whole lot I can add to what everyone else has already said, extremely slow, loss of connection, the worst customer service ever, outragous installation fee for nothing, monopoly, but a few things I have been told or went through.  I was promised a 10 dollar credit this month for poor service the last, that did not happen from myesuite.  I was also told by high ups at millenium many times Time Warner was coming, told end of Feb and thats not happening from what everyone here is saying.  My suspicion is the only reason they are even updating is analog cable will not be available soon at all, so it makes some sense to bring in someone who can do both that and internet.  I wish I would of researched before moving in in the summer, but I am stuck now.

There are only a few things we can do, one smaller one is make comments on apartmentratings.com (direct link to shadylake is ).  This might seem minor and it is, but with all the negative comments on there I am suspicious millenium posted a bunch of positive ones to make up for it.  Honestly 5 unnamed people leave short perfect feedback when the average time between posts is about 2 months.  Another is sign the petition, a great idea.  The final one is I have read in a few places if they do not upgrade the service by date X you are moving out.  What message does this really send, you can push me around for years then if at the last minute you fix it, nobody really cares.  From the sound of it they are building and losing tenants, a bad combo, but if people really leave then thats the only thing that will really make a difference in the end.  I know its a pain to move, take the time, find a new place, physically move things, ect.  But if you stay when the next problem happens they will address it the same way, with 0 ergency or concern.  I have been given the runaround and lied to for too long to hang around.  I can tell you come hell or high water I am out as soon as I can be, I will not pay two rents, but I am gone from millenium and anyone else I can give advice to in the future will avoid them.  Hit them where it hurts.

Somehow the direct link did not make it into the post.  It is www.apartmentratings.com/.../OH-Streetsboro-Shady-Lake-Apartments.html

i still won't believe it until i see a cable guy from time warner sitting in my apartment running cable and putting in my modem and cable boxes. for now it's just to shut us up! Don't stop complaining until it's in

I'm hearing 60-90 days for TW to install their network from the front office.  That will overlap with the re-signing of my lease.  I'm going to want something in writing that will let me out of my lease early if they DON'T get TW after I've signed it.

What will it take to get you to leave?  This complex has been waiting for years as it is, they havent given a damn about you or at least not enough to change, what does it take for you to leave?  They personally told me already that it would be the fall, the first of the year, then early march, now its another 2-3 months, I can only imagine you have heard the same.  If your lease is up run run and keep running from here. or at least expect the same type of service when the next thing goes wrong for the management here.

I agree with RollingRocky. Why the hell do you people stick around when the trail of broken promises has been YEARS. I went through the same thing with the office monkey's of "next fall" " this winter" and " this spring". Well I just got out. People that are sticking around for TW I think still believe in the tooth fairy, easter bunny, etc There is no way they'd let you sign an agreement that says if TW doesn't come in a certain time then you can get out of your lease.

Being a new resident, I've not gone through all that some of you have. However, this time there actually IS something in writing. If you want to leave, go ahead, its your choice. As I've said before, I love my actual apartment. The big downside is cable and internet. But those are not my life, so I can deal. Sure I occasionally have to work from home, but not constantly.

It does not surprise me that TW says 60-90 days to install their network. They most likely have to run new cables to the complex.fix the crap esuite and cablenet have created or just lay new lines completely, install a lot of hardware, do testing, and then install the cables, boxes, and modems in just about every apartment in this fairly large complex. It's a lot of work, and this weather lately isn't helping much.

I don't want to stick around.. but since i signed a lease for a year. I really just wanna have good cable come. Hopefully this time around they arent bullshitting people. but this time they sent around that paper with the crap on it.. So it's probably legit. and yea you guys are right.. They should write that as a clause into the lease.

I'm a resident up in Sheboygan Wisconsin at Oak Creek Apartments.... They've made the mistake of getting contract-locked in with My E-Suites as well. Absolutely terrible. In September we had 3 weeks of the internet being out... and now come March, it has been down for two weeks again. Empty promises about coming out and fixing it, blaming the community, etc.

When we poor residents asked why our internet was down, they actually said that their line prioritizes torrent use over normal browsing rather than restricting it to have fair bandwidth to everyone! They're now ignoring phone calls and breaking promises left and right. Ask if your apartment uses their service before moving in. If the answer is yes, then stay the hell away.

Another month gone and i still do not see one thing from time warner in this complex (shady lake)

Anyone else still read this?

Yeah, having to read this at work, as once again, I have no internet at home. It's really irritating coming home from a long day at work, and not being able to get online. I don't even bother calling tech support, even if I could find their number. Also fun to notice that like 20 tv channels say there's a short in the antenna, please unplug your receiver. I really hope something happens soon.

I just called the front office (because yes all the numbers for MyEsuck are still disconnected).  They knew about the outage last night and they finally got a hold of them and had them come out and fix it. I guess we're back up. I'll know for sure when I go home this afternoon.

I asked about TW. They were on the property last week looking at the layout. No word as to when they will be back out to start setting up.

I called them as well and they said they did not know anything but from previous estimates and a couple of excuses (including the weather, who knew it snowed in march in ohio), will be at least another 60 days.  This is at least the 4th time I have heard this and Ive only been living there since the end of summer.  Had the typical its coming right away (while signing the lease) to will be here in the fall, to will be here by the first of the year, to March 1st, to 60-90 days from March first (now additional time because it snows in the winter here).  I am not believing this at all and I can say when I can go I will be, nothing can make me stay even if (a big IF) they change over because next time something comes up it will take them 3+ years to do anything.  Also Time Warner cable is not all that great, I used to have that service, granted its like comparing Steak to dog food with MyEsuite).  I have also noticed I no longer have Sports Time Ohio.  I remember them saying they were going all HD on April 1st, that might have something to do with it or it could just be something strange with the Indians being on the west coast.  I really hate this place.

yes rocky that is true there are mixed feelings about all the big cable providers people hate comcast time warner adelphia, which doesnt exist anymore. But who would you rather get your cable from. A company that is in the business of actually doing cable. or some rip off artists owned by the landlord who when they have problems it says on 10 channels "detected a short in your antenna please reboot your receiver" What the F***** is that shit ever seen a competant cable provider have that issue. F**** no because they atleast do it right.

And this is just bs this waiting and waiting and waiting.

get a lot of the residents in a planned don't pay your rent until it's in pact and you'll see those bastards move faster than you've ever seen them move. Why, because they wouldnt want to have to evict 30 residents if they refused to pay their bill.

They said May, here we are in april. 3 weeks left until may. I have yet to see contractors in putting in cable. Have you?

I have seen and heard nothing and doubt I will.  Only thing I heard was it was further delayed at least 30 - 60 more days from April 1st due to the ground being cold (who knew in ohio in the winter the ground is cold).  I called the office and that is what they told me, but I honestly dont buy it anymore.  For some reason on appartmentratings.com people defend this place like its their own home or even their child when they know the service is terrible (cable and internet) and people have been getting jerked around and lied to for years.  I'm done posting there and I just hope someone sees all of that and stays away.  Someone said I cant hurt them and they are probably right, they'll have renters, but I just hope it does some good.  Im just going to ride the lease out and that wil be that.  I also have something that might be helpful to you but I can not just post it here, if you give me an email and keep it between us I can help you out (I dont know how much, but some).

According to apartmentratings.com someone said they saw a time warner truck here last week. I still haven't seen anything, but who knows. I love the ton of positive reviews on apartment ratings that all sound very similar..lol

www.joe-network.com/forum

Well, toooo little too late...

I am moving this week. AND I did see TW trucks..

www.joe-network.com/forum

I called TW and left a message for someone specific there to call me back about whether or not this is all legit and I was never called back, so... they could just as easily paid TW to drive a few trucks around the property :P

Came home to another paper stuck in my door. This time it's from CableNet. A 30 day Notice of Termination of Service. Basically, it says CableNet is getting shut off May 31, and Time Warner is getting turned on June 1.

So now we (Shady Lake) have a date in writing as well.

I will still believe it all When there is a dude from time warner putting in my shit.

i love the notice "we can't keep up with the technology"

Fucking duh a good cable router costs more than those people could make off all the rent here.

Even if and its still a big If they get this done in June 1st how long will it be until they get to everyone.  I am going to say at least 2 months.  Also lets not forget about how they jerked us around and lied to us about startup dates for all of this time.  I still and always will regret living here.

I never got that notice, what else does it say?

It's May 6th and they still haven't even started alot of the underground wiring on the property.  I don't know how quick they intend on getting it done, but I haven't been contacted by Time Warner or gotten any flyers or anything.  Does anyone have any more info?

Front office isn't answering today... lol.

Dear Resident:

We are excited to inform you that Time Warner cable television and high speed internet service is just around the corner. As you are aware from prior correspondence, Shady Lake Apartments has entered into an agreement with Time Warner Cable to provide you with a new, enhanced cable television package and high-speed internet service. We are pleased to announce that effective June 1, 2008 Time Warner service will begin providing you with a state-of-the-art cable television system capable of delivering over 200 channels of your favorite TV programming including On Demand, DVR, and HDTV options as well as high speed cable modem internet service.

Time Warner has several cable television and high speed internet service packages available from which you can choose. To help you decide which package is best for you Time Warner will be holding several Cable Kickoff Events in a tent that will be erected on the grassy area adjacent to the Leasing Center. The Cable Kickoff Events will be held on May 22, 23, and 24 from 4:00pm to 8:00 pm. On those dates residents can meet with Time Warner representatives, ask questions about the available services and the costs of each plan and sign up for the service of their choice.

Either before or after the Events, residents may order service by contacting Dave Gorby at Time Warner Cable directly. Dave's telephone number is (888) 488-1231.

At the end of May, the current cable television provider, CableNet, LLC and one of the current high-speed internet providers, My E-Suite will no longer be providing service. During the first ten(10) days of June, Time Warner will be providing all residents with a free preview of its cable television service in order that they may sample the different programming that is available. After June 10, 2008, anyone who has not signed up for Time Warner service will no longer receive cable television service. If you are a current CableNet or My E-Suite customer, you should make plans to attend a Cable Kickoff Event and sign up for cable television and high-speed internet service so that you will not experience any interruption in service. You may also call Time Warner Cable before the Cable Kickoff Events to obtain information about available programming and high-speed internet packages and to sign up.

<bold>Please keep in mind that after May 31, CableNet and My E-Suite service will no longer be available to residents. To avoid any interruption in service make plans now to attend the Cable Kickoff Events or call Time Warner directly to arrange for the service of your choice.</bold>

Shady Lake Apartments is pleased to be able to provide you with these new services that will further enhance the first-class living experience we are dedicated to providing you. Should you have any questions regarding this matter please feel free to contact the Leasing Center at (330) 626-4007.

Sincerly,

SHADY LAKE APARTMENTS MANAGEMENT TEAM

Thats the flyer that got was in my door.

well...good that Time Warner is coming to shady lake but until then we have esuites which has been down for three days now.

Anyone see they changed their name to MyWifiNation....guess they had to many complaints under Esuites

"Please keep in mind that after May 31, CableNet and My E-Suite service will no longer be available to residents. To avoid any interruption in service make plans now to attend the Cable Kickoff Events or call Time Warner directly to arrange for the service of your choice."

Ummm....Pete?  Yeah, you screwed up dude.  Interesting how the internet service was turned off on May 13th with no notice and now, of course, no one can reach you.

I think it's time to sue the pants off you buddy.  I've gotten in enough trouble at my office because I couldn't do my damn job at home on a consistent basis before and NOW, I can't work from home at all.

Peter Kusner, expect a summons from my lawyer.  I'm done messing around with you.  You've messed over the wrong person buddy.

According to the leasing office, they contacted MyEsuites about the disconnect. They supposedly told AT&T to turn off the service on the 31st but they turned it off on the 13th. Sad part is that when you call them (they fixed their phone finally I guess) they claim it was the fault of the leasing office.

Frankly, I don't care at this point. I just want this over and done with. I can get my internet on my phone for a while. It won't kill me.

odd thing is sporadically, my AV will be able to update. Don't ask me how. Anyone know what we are supposed to do with these crap modems?

And yes, it's annoying as hell having the internet shut off, but like never said, it won't kill me. I do feel bad for the people that run internet businesses though. This has really got to be hurting them.

I spoke to Anna at E-Suite and she said they are trying to get Time Warner to turn the line on to finish the month out.  As for the modems, place them in a plastic bag with your name and apartment number on them (so they know who not to charge) and bring them up to the leasing office.  

I am writing to you all from my shiny new TIME WARNER ROAD RUNNER CONNECTION!!!

To say that I'm happy is an understatement of epic proportions.

I live in Oak Creek Apmts, Sheboygan, WI. Sometime I work from home so its just not possible to do anything.. Internet is down for weeks.. no response from the My e suites company... they have a standard voice mail that they are working on the Internet connection.. I left several messages in the past few months and I am yet to get any response. The apmt guys throw their hands up when you approach them for the problem & give the My e suites number to contact.. plain simple horrible ! I am planning on lodging a formal complaint with the local authorities not only against the My e suites company for taking money monthly for the service( and not providing any) but also the apartment complex for not helping in this issue(the Internet & cable charge is paid the apartment complex). Cant stay here anymore.. will be out of this place in a month.. cant wait to get out.... last week, the storm knocked off the router(or adapter) as claimed by the apmt office guys.. everyday, I am told that the problem will be fixed tomorrow and that tomorrow has not come as yet. It is one week & those bunch of idiots cannot get this fixed. And when I made some noise, I am told that they are looking for service provider for more than an year now ! What a stupid excuse ? You need one year to get a new service provider ? Looks like these idiots are moving back in time.. If you are planning on moving to the Oak Tree apmts, my suggestion - stay away.

Chk these -

local.yahoo.com/details

and

www.apartmentratings.com/.../WI-Sheboygan-Oak-Creek-Apartments-781995.html

Domain name: mywifination.com

Administrative Contact:

  Myesuite

  Host Master (maura@myesuite.net)

  +1.4405193339

  Fax: +1.2163600593

  PO Box 241512

  Mayfield,  44124

  US

Technical Contact:

  Myesuite

  Host Master (maura@myesuite.net)

  +1.4405193339

  Fax: +1.2163600593

  PO Box 241512

  Mayfield,  44124

  US

"Hi I am the president of My e-suite and I would love to here from any one with problems. "

I don't think I would ever subscribe to a service where the president doesn't know if the correct word is "here" or "hear".

Folks, you live in Streetsboro. A city that didn't have running water and electricity until somewhere around 1992. ESuite is likely set up in the 4th trailer from the stoplight.....

Move to a bigger city, get better amenities. Akron had Roadrunner in 1994.

If your looking for even more information on PC security then I would head over here as they have plenty of stuff on identity theft, antivirus software etc.

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Looking for even more good content on internet security and identity theft prevention tips then have a look here

Peter Kusner has now changed his company name from Myesuite to mywifination.com! He had to change it since Myesuite got such a bad name for itself