As all my loyal readers know, I'm mere weeks from releasing Easy Assets .NET and so a lot of my focus is now turning towards marketing and sales. Remember that the goal of proper Asset Management is to save you and your techs using the help desk feature time and effort when working with your assets. This sounds alright on paper, but let's throw some real numbers against it:
Scenario 1: The Small Business
Let's take a look at a typical small business with a pretty low cost per employee:
| Total Employees: |
50 |
| Incidents / Employee / Year: |
12 |
| Cost of Employee Downtime: |
$40/hr |
| Downtime Per Incident: |
60 minutes |
So 50 employees, each having ~1 incident per month with a downtime of 60 minutes. We're assuming all employees cost $40/hr which is definitely low. With this scenario though your business will have the following costs:
| Total Downtime / Year: |
600 hours |
| Total Cost Of Downtime: |
$24,000 |
Now if you're properly using an asset management system you have all your serial number, support history, and vendor contact info instantly accessible by your techs. Let's say that this saves your people a mere 15 minutes of time spent digging through records and asking users to climb under their desk to get tag info. Bottom line is that 15 minutes when applied across all incidents turns into $6,000 in savings.
Scenario 2: The Medium Business
Let's take a look at a typical medium business with mostly higher cost, white collar employees:
| Total Employees: |
200 |
| Total IT Techs: |
2 |
| Incidents / Employee / Year: |
12 |
| Cost of Employee Downtime: |
$60/hr |
| Downtime Per Incident: |
60 minutes |
So 200 employees, each having ~1 help desk incident per month with a downtime of 60 minutes. The employees in this situation have a more realistic (US) cost of $60/hr. With this scenario though your business will have the following costs:
| Total Downtime / Year: |
600 hours |
| Total Cost Of Downtime: |
$144,000 |
Now if you're properly using an asset management system you have all your serial number, support history, and vendor contact info instantly accessible by your techs. Let's say that this saves your people a mere 15 minutes of time spent digging through records and asking users to climb under their desk to get tag info. Bottom line is that 15 minutes when applied across all incidents turns into $36,000 in savings.
You can quickly and easily apply this math to any organization. Bottom line is that if you use my product properly you're going to shave precious minutes off of your asset support time and you can see in the above scenarios how much those minutes can add up to over time. In the end, that's what I think a successful business is all about, providing a value (ROI) that is much greater than the cost. If the company in scenario #2 were to purchase my most expensive package, their ROI would be 18 times what they paid.