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Mark DiGiovanni » Problems with Rhapsody to Go
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Problems with Rhapsody to Go

Surprisingly, this is actually my first "rant" of 2005.  I am completely frustrated with Real Networks new Rhapsody subscription, "Rhapsody to Go."

On April 26th, Real Networks announced Rhapsody 3.0 and a new subscription tiers.  So I upgraded to Rhapsody to Go.  This subscription is $14.99 per month, and is supposed to allow you to download all the music you want to your portable device.  Take a look at their help documentation here.

The device I am transferring to is my IPod Shuffle which is supported (http://music.guide.real.com/rhapsodydevices).  Here is my problem: every time I try to transfer music to my portable device, I get prompted to pay 89 cents for each song that I want to transfer.

So I emailed customer support twice, then finally called (to get a phone number, you have to try to cancel your subscription from within Rhapsody).  They told me that anytime I want to transfer music I have to pay 89 cents regardless of the "To Go" subscription that I have.  This in complete contradiction to what they are advertising with their subscription service.  Quite frankly, I am in disbelief.  This seems to me like false advertising, pure and simple.

[Update (thanks to Brandon Paddock) :  It seems that I, along with the Rhapsody customer service reps missed the little bit of info :

Basic: Plays simple MP3, WMA, AAC etc.
Download: Plays all of the above, PLUS secure music purchased from Rhapsody
Subscription: Plays all of the above, PLUS subscription downloads from Rhapsody To Go

I wish this was posted in a more conspicuous place]

This is the first paragraph from this help file:

"A portable player or device allows you to take your local music with you wherever you go. But with a the appropriate Rhapsody subscription, you can download and transfer thousands of Rhapsody subscription tracks, at no additional cost beyond your subscription rates. Much of the vast Rhapsody Music Guide library is yours to put in your pocket and take with you anywhere."

This is from their advertisement from their site:

  • Unlimited access to over 1 million songs
  • Unlimited transfers to your portable devices
  • Unlimited pre-programmed and custom radio
  • Effortless music playback and discovery
  • Personalized music recommendations

These statements clearly state that I do not have to pay for each song.  What part of "no additional cost" includes 89 cents per track?  What part of "Unlimited transfers to your portable devices" includes 89 cents per track?

I have since cancelled my Rhapsody subscription, and I will purchase one or two albums from ITunes a month from now on.

--Mark

Posted Wed, Apr 27 2005 7:08 AM by Mark DiGiovanni

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Comments

Werkzeuge, Zubehör u. Mist wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 7:47 AM
Does it surprise you, really? These are the same people that have forced RealJukebox, AOL, etc. on us every year with their "free" player. iTunes is much better in general. The rest are simply wannabes. Nothing wrong with that but if you're going to wannabe, then you got work for it.
Sahil Malik wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 8:18 AM
U seen Napster?
Mark DiGiovanni wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 8:27 AM
I looked into Napster. They do not support any of Apple's IPod devices.

--Mark
Mark DiGiovanni wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 9:02 AM
The IPod is supported. Here is the list of supported devices: http://music.guide.real.com/rhapsodydevices.

The IPod is listed under Apple.

--Mark
Brandon Paddock wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 10:24 AM
Take a closer look.

That list clearly states which players support Subscription services and which do not.

The iPod and iPod Shuffle are listed as supporting "download" only, not "subscription."

Rhapsody To Go is Real's portable subscription plan. Steve Jobs has stated several times that the iPod line will never support subscription services because he doesn't think Apple can make enough money from that kind of service.
Mark DiGiovanni wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 10:31 AM
You're correct. Download is specified for the Apple IPod.

When I asked customer service if this was specific to the IPod, they told me it didn't matter what device you use. They said that 89 cents would have to be paid regardless.

This confusion could be a result of the new subscription tiers and their customer service reps not being fully informed about what is supported and what is not.

--Mark
Brandon Paddock wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 10:50 AM
Yeah, their website doesn't make it very clear which devices are supported and which are not. I actually didn't find that list until you pointed me to it. And I didn't see the "basic/download/subscription" descriptions right away either.

But I did see that my Zen Micro was listed as "subscription," which kind of gave away the game :)
Mark DiGiovanni wrote re: Problems with Rhapsody to Go
on Wed, Apr 27 2005 10:53 AM
Thanks for pointing that out. I've updated this post to reflect the difference between the device classifications.

--Mark
Dave Burke wrote re: Problems with Rhapsody to Go
on Thu, Apr 28 2005 8:51 AM
Thanks for posting this, Mark, and I'll be checking back on any updated info or experience you may care to post. I got as far as registering for the free 25-per month account, but stopped when I had to download the Rhapsody Player. Thought I'd sit tight and learn more before doing that. Regards.
KT wrote re: Problems with Rhapsody to Go
on Mon, May 30 2005 5:30 AM
I totally agree. I'm a longtime Rhapsody subscriber who can't believe that they rolled out a half baked product like Rhapsody to Go. Never could get the thing to transfer files to my Creative Muvo TX FM (which IS on their list of supported devices). Worse yet, their support is HORRIBLE. I send them an email telling them that I've updated firmware, authorized the PC, etc. , and they send me an email with a bunch of links to FAQs.

I'm checking out Ipods as we speak. Way to tick off your loyal customers, Rhapsody.
ipod mini wrote re: Problems with Rhapsody to Go
on Sun, Aug 7 2005 3:11 AM
Problem you have is that Rhapsody does support ipods but only for "downloaded" music (already on your pc or purchased from rhapsody) check it again in the same url you posted
(http://music.guide.real.com/rhapsodydevices).
What you have is SUBSCRIPTION, and only a few devices support it... like the Iriver H10 which i haven´t personally tried but seems to be better than my soon to be sold ipod mini.
Hope this get things clear.
By the way personally i think rhapsody is much better organized and more easy to use than itunes, that's my personal feeling.
soontobeIriver wrote re: Problems with Rhapsody to Go
on Sun, Aug 7 2005 3:15 AM
Problem you have is that Rhapsody does support ipods but only for "downloaded" music (already on your pc or purchased from rhapsody) check it again in the same url you posted
(http://music.guide.real.com/rhapsodydevices).
What you have is SUBSCRIPTION, and only a few devices support it... like the Iriver H10 which i haven´t personally tried but seems to be better than my soon to be sold ipod mini.
Hope this get things clear.
By the way personally i think rhapsody is much better organized and more easy to use than itunes, that's my personal feeling.
Jesse wrote re: Problems with Rhapsody to Go
on Sun, Nov 27 2005 9:53 AM
Personally, I think Rhapsody is a fantastic service. Despite having an Ipod (and clearly seeing that the subscription service is not available to it....it's even bolded) I plan on keeping it. I can even bring the install program to a friend's house and login to my account there, allowing me to have access to all my music anywhere I go that has a PC and some speakers.

There are also a myriad of programs out there (i.e. Replay) that allow you to capture any stream going through your soundcard, separates them automatically into song tracks, AND queries the CDDB database for you to properly name them into mp3s.

Of course, the legality of this might be in question....but that's right, no one here has EVER downloaded an illegal mp3, right?

Suddenly, all my music *can* be on my ipod.
tim wrote re: Problems with Rhapsody to Go
on Mon, Mar 6 2006 11:24 PM
I am extremely frustrated with Rhapsody to Go, I've used the Rhapsody jukebox for a long time but I cannot seem to get the songs to transfer on my SanDisk m230, which is clearly supported by them and apart of the "subscription" section. Anyway, I think Im going to give Napster a shot because the whole purpose of me buying me mp3 player was to use it in conjunction with rhapsody to go. Any help would be appreciated.
screwed wrote re: Problems with Rhapsody to Go
on Thu, Mar 16 2006 3:33 AM
yeah, 89 cents doesn't seem right to me especially since I just fronted 90 bucks for a 6 month subscription, which ought to have been part of an $80 rebate , one of the main reasons why I purchased my sansa m240 (of couse I just got it on 3/11/06 and the rebate ended the end of Feb.) I'm being screwed all around by this!
bb wrote re: Problems with Rhapsody to Go
on Mon, Mar 20 2006 7:49 PM
From Rhapsody's help section.  Instead of bitching, why don't you read.
Please note: You can transfer purchased tracks and your own MP3 and AAC files from Rhapsody to your iPod (including the regular iPod, the iPod Nano, the iPod Shuffle, and the iPod Mini) once you set it up.

Unfortunately, the iPod is not a supported device for Rhapsody To Go at this time.
Kev wrote re: Problems with Rhapsody to Go
on Wed, Jun 14 2006 5:32 PM
I have been very happy w/ Rhapsody on my PC--unlimited access to pretty much everything, and can download music for play on my laptop at no extra charge.  The selection and user interface is excellent.  I concur that their support for portables is a bit problematic, and unless you have a subscription ready device, you may get more bang for the buck from other services.  I think Rhapsody should offer some X number of free downloads per month (depending on your subscription).  Even at $0.89 per song, they are still less _per song_ than other services, which makes needing to subscribe to another service pretty much useless.  However, given the monthly cost, it would be most benficial to those who use the unlimited, PC based, service frequently (which I think is a good deal.)
Will wrote re: Problems with Rhapsody to Go
on Tue, Jul 18 2006 7:06 PM
I think Rhapsody / Rhapsody to go is a great product.  It is a shame they don't support iPod but that isn't a flaw with the product, it is across the board due to the current technology.  You have to have a windows media player capable device to use the DRM / subscription content on 99% of major subscription services.  Apple simply doesn't support this.

As far as having trouble moving songs to supported devices, I have had no problems at all.  I was even able to transfer songs to an iPaq handheld (both on the device and an external SD card) and play it through my PDA.  Very simple process, plug into USB, see drive letter appear, drag songs to drive letter and go.

For the record, I did cancel my subscription simply because of the lack of support for iPod.  I recognize it is not the fault of Rhapsody but I choose not to pay for a service that does not support my device (and yes that is in fine print but it is very clear if you click on the "compatible devices" link).  My gripe now is the cost of the songs.  You used to be able to purchase songs for .25.  Simple, buy 4 songs for the cost of 1 from iTunes, import into iTunes, and sync with iPod.  Alas, no more.
Amanda wrote re: Problems with Rhapsody to Go
on Wed, Jul 26 2006 7:09 PM
Hey, do y'all know what they mean by subscription music anyway. I just bought my sansa e260 and it is supposed to be supported under subscription music but it still says I have to pay .89 cents per song. And then, when I did buy a couple of songs they won't play on the player because it says "sychronize to continue subscription music" or something like that, which I thought I did, but who knows. Can someone help? I don't know what's going on.
ounelly wrote re: Problems with Rhapsody to Go
on Thu, Jul 27 2006 5:26 AM
ummm amanda, not to be rude.....  but, have you read ANY of the posts on here.... or even the blog itself?  you should try it.
Amanda wrote re: Problems with Rhapsody to Go
on Fri, Jul 28 2006 1:27 PM
Thanks for the HELPFUL tip. Why didn't I think of that?
Kacey wrote re: Problems with Rhapsody to Go
on Fri, Aug 4 2006 10:57 AM
The problem is not Rhapsody. It is Steve Jobs, being a complete ass and not allowing anyone but him to make a profit with anything concerning his product.
seth wrote re: Problems with Rhapsody to Go
on Thu, Aug 17 2006 6:12 PM
Hello,
I am a cs with real and just thought I would add my 2 pennies..
As far as Ipods go, it's not our fault it's not supported, it's apple's.

Amanda, with your device, the e260, you are able to download unlimited music to your mp3 player. The subscription is 14.99 a month and there is no charge for dowloads "to your device" if you download to burn then there is a charge. You may want to update your device firmware to prevent charges. You can always call Real support for more information. 1-866-474-2650...Most people have problems because they do not read what they are signing up for. Read and understand what you are doing before you do it. It will save you a headache later..
PD wrote re: Problems with Rhapsody to Go
on Sat, Aug 19 2006 12:40 AM
It doesn't make sense for everyone to criticize Rhapsody b/c it's "to go" subscription service doesn't work with iPods. No music subscription service works with iPods, and that's because Apple is blocking that option.
NeB wrote re: Problems with Rhapsody to Go
on Tue, Aug 29 2006 2:50 PM

Quit Bashing Apple! Its not Jobs Fault he makes a product that will work, just not with crappie programs like Rhapsody.Windows blows and you all know it too.That is your problem. Go to a Record Store you know they still do exsist! Music Should be bought not lease

jpctech wrote re: Problems with Rhapsody to Go
on Wed, Aug 30 2006 9:08 PM

I have rhapsody to go and use it with my dell dj.  I have no problems downloading anything and transferring it to my dell dj for listening "on the go".  The only thing i dislike is that after a few weeks i have to re-sync my dj to rhapsody to update the track licenses.

Jessica wrote re: Problems with Rhapsody to Go
on Sat, Sep 16 2006 3:36 PM

I recently bought a Sandisk and when I was checking out, noticed a free card for Rhapsody. So I decided to try it. I fell in love with the subscription service, and it worked with the Sandisk. Unfortunately, the player is not very good for taking to the gym, so I decided to try a new Samsung one.

It was not until then that I found out that the subscription didn't work on all devices. If you go to http://www.rhapsody.com/devices and look at page 2 - it CLEARLY shows the Samsung (which I got). It lists this under Rhapsody To Go players. You have to actually go through the list to find out that it is NOT a Rhapsody To Go player.

The box also says on it it supports subscription services and the website says it supports Rhapsody.

There is a ton of misleading advertising going on here, and I'm pretty ticked off about it.

Now I have to decide do I want to try yet another player, cancel the subscription and do the 99 cents per song, give up and switch to Itunes, or workout to the radio. *frown*

I guess there are bigger things to worry about, but this is still pretty annoying.

Leishalynn wrote re: Problems with Rhapsody to Go
on Mon, Sep 18 2006 12:01 AM

Extremely annoying! I've been paying $15 a month and I can't download tunes to my own player or my son's! It's irritating.

Paul wrote re: Problems with Rhapsody to Go
on Wed, Sep 20 2006 6:12 PM

So if you have the to go option, you still have to pay to transfer the music? I have a sansa e260, and I am prompted to pay everytime I want to transfer a song with Rhapsody to go.

Joe wrote re: Problems with Rhapsody to Go
on Thu, Sep 21 2006 8:07 PM

Rhapsody togo is crap. The program crashes, and i'm lucky if it will transfer to my Sansa half the time. I came across this site doing a google search for help because I am trying to "synch" and it keeps crashing, this is crap. Real is crap, always has been bad software. I don't mind "leasing" music I was excited to sign up for the service but it just doesn't work half the time. I will be cancelling SOON!

Scott wrote re: Problems with Rhapsody to Go
on Fri, Oct 13 2006 7:18 PM

My 2 cents.

I am very frustrated with Rhapsody To Go.  I love Rhapsody in general, but the to go feature is driving me crazy.  I bought 2 different MP3 playes (all on the To Go List) and both don't work.  I've been on with Tech Support many times, they cannot solve the issue.  Seems to work for one song here and there, then crashes when I attempt to transfer many songs at once.  That's weak.  I've received many different error messages on why I cannot transfer.  Liscense, not a supported device, problems with compatabilty with your device, etc.  I wonder if their new Sansa Rhapsody MP3 player will work better.  I'll probably buy that one and check it out as long as I can return it like the rest if it doesn't.

apar wrote re: Problems with Rhapsody to Go
on Tue, Oct 17 2006 2:31 PM

i want to close my account???????

sonia wrote re: Problems with Rhapsody to Go
on Tue, Oct 17 2006 2:32 PM

i want to close my account??

Dan wrote re: Problems with Rhapsody to Go
on Fri, Oct 20 2006 12:29 PM

It seems that evryone that is knocking either Apple or Rhapsody is doing so because they have some sort of issue with something not working (of course this makes perfect sense).  Being fairly good with computers, I've seen both Apples and Pcs crash from time to time ... there is no perfectly running operating system and therefore no devices that work on every computer all the time.  Granted, it is very frustrated to spend several hundred dollars on a device and then to realize that it does not work the way you thought it would.  

On that note, I have an older  iPod that can only really be used to play "purchased" music ... it works fine.  I can't use it with Rhapsody To Go which seems completely obvious to me why since Mac and PC usually stay ont he opposite sides of the fence.  I also have an iRiver H10, which I purchased more recently.  This device works extremely well with Rhapsody To Go.  I DO NOT have to purchase any music other than my $14.99 subscription per month.  Its really nice because you can sit around doing work or whatever listening to music on Rhapsody and if you hear a song that you like, Click on the Artist/Album, click transfer and (as long as your device is plugged in) have a new song or two to listen to in your car or the like.  I'm sure Napster is probably very similar.  The other thing I like about this sevrvice is that a laptop computer or the like can be used as a portable device.  I mean by clicking transfer you actually transfer a song to your Windows music library and can listen to it from there whether or not you have internet.  Rhapsody, I guess, also works on other operating systems as well (Linux and Mac OSX), although I'm am not sure how easy it is for a Mac to recognize a device that wasn't made by Mac.  The only thing you can not do with Rhapsody To Go is burn songs to a CD (this is because the licensing is different for downloading) and therefore in this case you will need to purchase the song.  

ITunes on the other hand, you have to buy the music to even listen to it.  And if you like to pay for things, like our friend NeB from above, then it doesn't really matter what service you have because they are all roughly the same.  I know this probably doesn't clear anything up from above but I just find it quite funny how when someone can't get something to work properly, they mostly blaim the manufacturer of the product rather than actually spending more time researching the problem and working it out.  Computers are funny things whether they are Macs or PCs!  At some point Macs and PCs may even get along a little better.

Corey wrote re: Problems with Rhapsody to Go
on Tue, Dec 5 2006 12:50 PM

I bought an iPOd Shuffle, didn't work.  Obviously this was awhile ago.  Since then Ive purchased the Sansa E260.  It has worked!  I updated the FirmWare and it runs sweet.  But I JUST received a "Synchronize your music subscription" type error.  That's how I came across this blog from Google.  

The whole point of getting the E260 was to use RhapsodyToGo.  I have 89 days according to WalMart to return it (It was $5 more than newegg.com to justify my HaveItNow-syndrome).

iPod's don't integrate with lots of services since they were the first out of the box.  Everyone else is improving on iPod's design.  Sansa will be decent, when it comes around.  Zune -- what a joke.  Microsoft needs to stick to having the plethera of buggy software and game consoles -- not create buggy MP3 hardware and software. heh

Jeanne in Montana wrote re: Problems with Rhapsody to Go
on Tue, Dec 5 2006 6:23 PM

Well, I say have your cake and eat it too.  I love Rhapsody and will gladly pay the 14.99. No, my expensive little IPod Nano doesn't jive- but oh well.  My cheapie SanDisk M250 2 GB plugged into just about anything "ROCKS"

This is going to be my husbands christmas present. It has taken some time to download all the music and I have also purchased about $50.00 worth of his favorites to keep always. It is cheaper than therapy. As for my IPod, I will keep it as well and I love the Nike+ it is on the other computer. 2 computers total. I tried to run ITunes and Rhapsody on one PC. I will not try that again.  I am shopping for a 2nd Rhapsody 2 Go device that is compatible for myself. My birthday is around the corner. So I say. 2 players are better than 1 and three is the BEST of All.  We all work hard and I think we deserve such luxuries. I love them both ITunes & Rhapsody.

(We are in an isolated area where there are no radio signals most of the time!)

Check Out Our WEB Site if you love snowmobiling.  

Jeanne in Montana wrote re: Problems with Rhapsody to Go
on Tue, Dec 5 2006 6:24 PM

Thanks For The Platform Good Information

Sheesh people wrote re: Problems with Rhapsody to Go
on Wed, Dec 20 2006 11:22 AM

OK.  For those who might still have this question: YOU SHOULD NOT BE GETTING PROMPTED TO PAY $.89 PER TRACK TO TRANSFER SONGS TO YOUR PORTABLE DEVICE IF YOU HAVE A RHAPSODY TO GO SUBSCRIPTION AND YOUR PLAYER IS ON THEIR LIST AS BEING COMPATIBLE.  If you meet the above criteria (have a Rhapsody to Go subscription and are using a SUPPORTED portable device http://learn.rhapsody.com/players) and you are still getting the prompt to pay, you have encountered what is known in the software world as a bug, a glitch, an error, a defect, you get the picture.  If you are having problems, I would suggest the following: (1) try updating the firmware on your player. (2) if that doesn't work try reinstalling the Rhapsody client software. (3) if that still doesn't work, try switching to Napster To Go.  

Personally, I've been using both Napster to go and Rhapsody to go for over a year now and I have had no problems and love the subscription model.  There are three kinds of people: 1) those who are constantly looking for new music and will often try music they don't end up liking, 2) those who have a solid core of music they listen to and run across new stuff they like occasionally, 3) those who listen to the same music they always have and rarely, if ever, try anything new.  If you are a type 1, the subscription model is better for you.  If you are a type 2, you might want to go with an iPod and iTunes as you probably won't download and listen to more than 15 new tracks a month.  If you are a type 3, buy a CD player and be done with it.

Kristen wrote re: Problems with Rhapsody to Go
on Mon, Jan 8 2007 5:31 PM

What do I do if I get the "synchronize your music subscription"????

Dan wrote re: Problems with Rhapsody to Go
on Tue, Mar 6 2007 10:12 AM

I got this message once and called the Rhapsody people.  They were very helpful.  Apparently there is a program in the Rhapsody folder in your Program Files folder that wipes all the DMA records from your computer.  I wouldn't use this haphazardly though.  Then you have to unlicense your computer and relicense both the computer and the rhapsody files on your devices.  Another thing that might work is to upgrade to the newest version of Media player.  It installs some new version of files that could potentially get rid of the synchronization issues.  Hope this helps.

Sam wrote re: Problems with Rhapsody to Go
on Tue, Mar 6 2007 4:14 PM

Hi  Amanda,

I have view your posting. I understand that you are prompted to purchase the tracks while transferring the tracks to your device.

Please ensure that your device is in MTP or Auto Detect or Rhapsody Mode and then try transferring the tracks to your device without purchasing them.

Sam wrote re: Problems with Rhapsody to Go
on Tue, Mar 6 2007 4:16 PM

Hi Kristen,

I understand that you are getting the message synchronize your music subscription while  playing the tracks in your device.

May I know the version of Rhapsody that you are using?

Brooks wrote re: Problems with Rhapsody to Go
on Sun, Jul 15 2007 9:21 PM

I have that same problem. I download them, then they play a few times, then a week later i have to resync. but even then it doesn' talways work, and it puts the whoel lbrary on the player, which is not what i want. help!

Rhapsody 4.0 or higher.

download wherever you will go wrote download wherever you will go
on Wed, May 28 2008 9:09 AM

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sirshannon.com » Blog Archive » Rhapsody Releases New Version, Becomes Napster wrote sirshannon.com » Blog Archive » Rhapsody Releases New Version, Becomes Napster
on Sat, Jul 26 2008 8:05 PM

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Peaceman wrote re: Problems with Rhapsody to Go
on Mon, Dec 14 2009 11:10 PM

All of you people with Sansa players make sure it's set up correctly like Sam says, in MTP mode not mass storgae mode. Those are great players.

All of you receiving the  "sync your player message" every few weeks is because it's a subscription service.  It has to verify that you payed your monthly bill.  It's every 4 weeks to be exact.  I don't get this message because I'm constantly updating music, movie clips, and photos on my Sansa WITH Rhapsody software.  Even on the rare occasion I let the tracks license expire I still have the tracks I own to listen to.

Rhapsody has to keep up with the mass electronic garbage being produced.  They have a line of solid players that work with their system that they clearly list.  Some of you need to read more carefully.  It's all in black and whit how Rhapsody works on their site.

Now for some Apple bashing.  You can't do anything with their DRM encoded itunes except transfer them to an ipod or burn them.  You must pay for them first.  Keep DRM on the subscription side Apple needs to get into the subscription game.  I still purchase DRM free MP3's from Rhapsody even though I have a subscription when I want to make somebody an album.  Good luck getting anything apple off your PC entirely.

Rhapsody Rocks! I love it!  Napster probrably kicks ass to.  Let the subscription age move on!  Movies, music, and all!

Devlicio.us