…make your process easy to follow. Seriously. If I have to go out of my way to do some sort of bookkeeping that bookkeeping isn’t going to happen with the consistency that the metrics loving guy is going to want. You really have to question whether elaborate manual processes add any value.
I took a linguistics class in college. I don’t remember much (other than thinking the prof was a total clown), but I do remember that the evolution of a language is often just a constant erosion of sounds in a word until the word is easier to pronounce – especially words that are used often. The evolution of a process should be the same way. Anything that’s clumsy or manually intensive without adding enough value to pay for itself should get all of its rough edges sanded off until it’s easy to follow and smooth.
Of course I’ve got that Pollyanna idea that the people that have to follow a process should be completely empowered to change, adapt, and modify that same process. Bad, clumsy processes are almost always the product of somebody that doesn’t have to dogfood their ideas.